Software Development Manager (Fulfillment Technologies)

Job OverviewThe Fulfillment Technologies team manages end-to-end processes within fulfillment centers, building systems to improve efficiency in receiving, shelving, inventory, picking, and shipping. The team aims to deliver fast and accurate services to customers by introducing cutting-edge logistics processes and automation. We focus on providing specialized, user-centric services and applying new technologies to build innovative processes.Key ResponsibilitiesReview projects' ability to deliver robust and scalable solutions, learning and incorporating new technologies as appropriate.Build relationships with other Software Development Managers, Engineers, and Product Managers across various Coupang engineering teams.Participate in the architecture, development, testing, deployment, and delivery of large-scale global software applications, systems, platforms, services, or technologies.Utilize Agile project management methodologies to provide technical leadership and project management for all aspects of the software development lifecycle (SDLC).Build, manage, and develop world-class engineers, including hiring recommendations, and guide and mentor engineers and project managers within and outside of the team.Ensure high-quality design reviews that meet business and architectural goals and drive critical feedback on architecture and design issues.Participate in strategic planning to achieve technical and business goals with the team, leadership chain, and customers.Raise the bar on operational excellence by driving improvements, fixing complex operational challenges, and ensuring the reliability, performance, and scalability of our systems.Essential Qualifications10+ years of experience working directly within engineering teams in a fast-moving environment.5+ years of people management experience, managing engineers.5+ years of experience architecting and designing (architecture, design patterns, reliability, and scaling) new and current systems.Extensive experience in managing mission-critical services with high throughput and low latency.Experience in collaborating with cross-functional teams to define mission, vision, and roadmaps.Experience partnering with product and program management teams.Solid people management skills to coach and lead high-performing software engineers and keep them motivated.Excellent communication and analytical skills to facilitate communication with end users, technical, and business teams to collect requirements, describe product features, and develop technical designs to achieve business goals.Knowledge of Agile software engineering practices and patterns for the full software development lifecycle, including coding standards, code reviews, build processes, testing, and live site operations.Demonstrated leadership in a cross-functional, highly collaborative environment.Track record of developing engineers through various career stages and building high-performance teams.Experience building complex, high-performance, and highly available distributed software systems that have been successfully delivered to customers.Demonstrated focus on continuous improvement of systems, software, and processes through data analysis and metrics.Ability to independently operate and lead through ambiguity in a fast-paced environment.Preferred QualificationsExperience in the retail e-commerce domain with exposure to supply chain optimization and/or order fulfillment technologies.Experience working with or collaborating with data scientists/applied scientists.PhD/Master's and Bachelor's in Computer Science/Engineering.Hands-on engineering manager with working knowledge of programming languages such as Java, Python, C/C++. Exposure to high-scale distributed systems.Recruitment Process and OthersRecruitment ProcessApplication Review - Phone Interview - Onsite (or Virtual Onsite) Interview – OfferThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.Details to ConsiderThis job posting may be closed prior to the stated end date for application if all openings are filled.Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.Privacy NoticeYour personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.https://www.coupang.jobs/en/privacy-policy/Document Return PolicyThis notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.Equal Opportunities for AllCoupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.