Software Engineer MTS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Software Engineer MTSSemi - SeniorMexico City - HybridWe are looking for a highly skilled Developer to drive the development of our Salesforce site connecting customers to support. This role requires expertise in Salesforce experience cloud, Service Cloud, Agentforce, Javascript, UI technologies and Java.You will be working primarily on building new features, leveraging Salesforce technologies and the latest products. As a team, we will ensure that Salesforce customers receive the best support, ensuring high availability, cost efficiency and operational reliability.Responsibilities: Participate in exploration, code designing and building the product utilizing Salesforce platform and products.Provide attention to detail and a commitment to delivery of high-quality, stable deliverablesReview and provide feedback for code submissionsBe self-motivated; driven to achieve and exceed committed milestonesDisplay strong communication & collaboration skills, including the ability to be mentoredDesire to work in a growing, fast-paced environment of innovationWork on automation test scripts to certify buildContinually evangelize Scrum and an Agile development processesProposed: Develop and configure Agentforce agents including topics, actions, and prompt templates, Create and maintain test strategies specifically for agentic behaviors and LLM outputsRequired Qualifications: Overall at least 4 years development experience, with 2+ years in Salesforce platformExperience working with Apex/ Java, Experience cloud, Service Cloud, Javascript,, ReactJS, AgentforceBachelors or Masters equivalent in degree in Computer Science.Experience in design and implementation of Web ServicesExperience in Prompt EngineeringProposed: Hands on experience with prompt engineering and testing LLM-based agents, Experience with Data 360 (formally Data Cloud) concepts like data models, calculated insights, and data actions, Familiarity with reviewing, testing, and refining AI-generated codeObject Oriented Programming conceptsExperience with Source control - GitPreferred Qualifications:Experience with code reusability, scalable solution and design patternsExperience with Agile software development and test-driven development.Presented designs to internal/external groups and review designs of othersGood knowledge of automation testing frameworksCertifications on Salesforce Admin, Salesforce Developer, AgentblazerExperience with test-frameworks like SeleniumProposed: Experience testing deterministic AI systems and Agent responses, Basic understanding of LLM concepts like RAG, KNN, Embeddings, fine-tuningUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.