Software Quality Assurance Engineer II (Manual Testing)

Role DetailsContract Duration: Temporary of 5 monthsWork Schedule: Monday to Friday; 10:00 am - 7:00 pm Saturday and Sunday OffWork Type and Location: Hybrid in San Pedro SulaExpected Start Date: November 27, 2025About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The RoleThe Software Quality Assurance (SQA) plays a key role in ensuring the quality, stability, and performance of the partner products. This is primarily a manual testing role, with responsibilities centered on validating builds, identifying issues, and collaborating with developers and support teams. While test automation is not yet implemented, knowledge of automation frameworks is considered a plus and may provide opportunities for growth as the team evolves.The role extends to related projects such as remote management (RMM) and VPN software. Test scenarios often involve real-world user workflows, such as productivity (Office applications, Adobe suite, web-based apps), creative tools (Photoshop, Illustrator, Krita, ZBrush, etc.), video conferencing (Zoom, Teams, Meet), and more.This position requires excellent communication skills, strong technical knowledge, and the ability to prioritize tasks effectively in a dynamic environment.What You’ll Do:Perform manual testing across platforms, including alpha, regression, stress, localization, and system testingReproduce and validate bugs reported by users or the Technical Support team using relevant third-party tools (e.g., Adobe Photoshop for creative workflows, Microsoft Office for productivity, Zoom/Teams/Meet for conferencing, and development environments like Xcode or Visual Studio)Verify bug fixes and test new features across supported operating systems: Windows, macOS, Linux, iOS, Android, and ChromeOSConduct scenario-based testing that reflects real-world use cases—such as product setups for designers, developers, and remote workersLog and track bugs in Linear, following established SOPs throughout the entire ticket lifecycleCreate detailed, accurate test reports that include reproduction steps, observed behaviors, and expected outcomesPerform regular audits of the bug tracking board to ensure data integrity and up-to-date statusCollaborate with the Technical Support team to investigate and resolve escalated user issues via the partner CRM systems (Front and Intercom)Identify patterns or recurring issues and escalate them appropriately to the development teamParticipate in continuous feedback loops with engineers to improve product stability, performance, and user experience. What We Expect From You:Currently pursuing or recently graduated with a degree in Computer Systems Engineering or a related fieldIntermediate technical skills with hands-on experience in manual software testing or QA (internships or academic projects are acceptable)Proficiency across major operating systems: Windows, macOS, Linux, iOS, Android, and ChromeOSStrong written and verbal communication skillsFluency in the required language(s) for the roleBasic knowledge of test automation tools (e.g., Playwright, Selenium) is a plus, though not required or currently in useAbility to clearly document bugs with accurate reproduction stepsStrong troubleshooting abilities and a problem-solving mindsetHigh attention to detail and consistency in test executionSelf-motivated and capable of working independently with minimal supervisionComfortable adapting to changing priorities and varied communication stylesEffective organizational skills to manage multiple test cyclesCollaborative, proactive, and goal-oriented when working with cross-functional teams. What You’ll Get In Return:Hybrid working arrangements Competitive Base SalaryAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from homeTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the missionEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forwardManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s nextTake ownership: Bold choices with integrity at the core—that’s how impact lastsBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learningCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.Powered by JazzHR4zjmpWxJzf