Software Support Engineer

Location: RemoteType: Contractor (Full-time)Compensation: What are your monthly compensation expectations in USD for this role?Reports to: Operations Manager🌏 About anyIPanyIP.io is a fast-growing proxy provider trusted by scrapers, growth teams, and data-driven businesses. We offer affordable, high-quality residential and mobile proxies in over 14 countries, with transparent pricing and no hidden fees. Built by engineers, loved by power users.🔥 About this RoleThis is a key support role within our fast-moving, digital-first team. As a Technical Virtual Assistant, you'll play a crucial part in ensuring our operations run smoothly by managing essential technical and administrative workflows.Your day-to-day will involve handling a mix of live support interactions, account and content management, and recurring operational tasks that help keep our systems efficient and up-to-date. Whether it’s publishing new articles, assisting users in real time, or managing key platform accounts, your work will directly contribute to the success and scalability of the team.We’re looking for someone who thrives in remote environments and takes ownership of their responsibilities. If you’re resourceful, organized, and tech-comfortable, this role offers both autonomy and growth opportunities.🧩 What You’ll OwnAs a Software Support Engineer, You'll Be Part Of The Frontline And Work Closely With The Product To Help Keep Our Systems Running Smoothly And Our Users HappyManage and respond to technical support tickets across multiple channelsTroubleshoot proxy issues, application configuration errors, and API requestsProvide guidance, best-practice tips, and optimal settings recommendationsIdentify, reproduce, and document recurring bugs for the engineering teamMaintain, update, and create clear Standard Operating Procedures (SOPs)Improve and expand support center resources, FAQs, and technical documentation✅ What you bring2+ years of experience in aStrong organizational skills and a track record of managing multiple workflows efficientlyComfortable working across various tools and platformsClear written communication and the ability to document or follow procedures preciselySelf-starter mindset with the ability to stay productive in a remote, async environmentMust be available to work within Europe or Asia time zones (especially during the training phase)🥷 Nice-To-HavesExperience in a fast-paced startup or high-growth remote environmentFamiliarity with workflows in tools like Notion, LinearComfortable using AI tools to draft, format, or repurpose contentPrior experience supporting technical teams or handling customer-facing live support✨ Why Join anyIP?We're looking for the right person to help us scale. In return, you'll get real ownership, full autonomy, and a blank canvas to build on. And as a cherry on top, you'll be compensated handsomely, including a profit-sharing arrangement that rewards long-term impact.In addition to that, every anyIP employee gets;20 days of paid annual leave5 days of paid sick leave per yearAnnual team retreat where we gather for a week, with all travel and accommodation expenses covered by the company800 USD annual allowance for office equipment, books, and professional development courses⏱️ Recruitment ProcessHere’s What To ExpectTell us about yourself – Complete a short online applicationInitial interview – Quick call to assess mutual fitTake-home assignment – Sales-related task to see how you thinkFounder interviews – 1–3 rounds with our leadership teamOffer – If it’s a match, we move fastWe look forward to getting in touch with you