Solar Project Specialist

DescriptionPago competitivo (según experiencia) + Beneficios(Required Bilingual- English & Spanish) Medical Insurance Dental Insurance Vision Care Insurance $50K Life Insurance 401K Medical Reimbursement Accounts (HSA & FSA) Employee Assistance Program Paid Time-OffResidential Solar***Position SummaryThe Project Specialist primary responsibility is to complete various project activities which will improve dealer realization. This role will report directly to the Manager, Sales Support and will be responsible for closing out tasks assigned. The Project Specialist I will hold accuracy and speed in high regard and will communicate effectively across various departments.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Work assigned queues and document project findings and resolutions per established SOP’sCollect project documents, resolve tickets, and call sales representatives as required to ensure project progressionAnswer inbound calls from customers and sales representatives, providing support and resolving inquiries efficiently.Serve as the primary point of contact for homeowners and sales representatives, ensuring a seamless customer experience.Triage projects, create practical solutions, initiate proper action and follow throughBuild rapport with sales managers, sales administrators and sales representatives to improve realization ratesAdvocate for assigned dealership internallyLearn to answer and action a variety of process and project-specific questionsProperly escalate design and SOW issues to the appropriate internal teams for timely resolution.Become familiar with project requirements based on region, utilities, AHJ’s, and finance partnersBecome proficient in LIGHTSPEED, Freedom’s custom-built CRMParticipate in team meetings, discussions and other activities as required to support the team and improve the quality of the operationPerform other duties as assignedQualification RequirementsEducation & Certifications:High School Graduate or GED equivalentExperience2+ years of solar sales support experience required2+ years of customer service experience required Knowledge, Skills & AbilitiesAbility to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are requiredMust be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)Ability to communicate clearly and concisely in a professional and effective manner, both verbally and writtenDevelop and maintain cooperative, effective working relationships with othersBasic clerical and typing skills.Ability to actively listen and comprehend callers' requests and assist with any questionsMust be able to communicate clearly and in a positive demeanor on the phoneAbility to multitaskComputer literate and typing skills of at least 35 words per minuteExcellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environmentSpecial Skills & TrainingMaintain tact and professionalism when dealing with difficult/irate people and those in stressful situationsAbility to work with frequent interruptionsDemonstrates a sense of urgency and ability to meet deadlinesMust be highly organized and able to multitask on several projects at a timeStrong client-facing and teamwork skillsPhysical Demands And AbilitiesRegularly spend long hours sitting and using office equipment and computersRegularly move from sitting to standing positions effortlesslyRegularly spend long hours in intense concentration reviewing and entering financial information into a computerRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesFrequently bend to file and maintain filesOccasionally lift 5-10 poundsTRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)REQUISITOS DE VIAJE (El empleado debe viajar por motivos de negocios, sin incluir el viaje hacia y desde el trabajo).Si es necesario viajar, debe tener una licencia de conducir/seguro válidos y la capacidad de conducir un vehículo personal a diferentes sitios.Debido a la naturaleza de este puesto, los antecedentes penales pueden tener una relación directa, adversa y negativa con cada una de las funciones enumeradas, lo que podría dar lugar a la retirada de una oferta condicional de empleo.Freedom Forever es un empleador que ofrece igualdad de oportunidades. De acuerdo con la ley aplicable, prohibimos la discriminación contra cualquier solicitante o empleado por cualquier motivo legalmente reconocido, que incluye, entre otros: condición de veterano, condición de miembro del servicio uniformado, raza, color, religión, sexo, orientación sexual, identidad de género, edad (40 años o más), embarazo (incluido el parto, la lactancia y las afecciones médicas relacionadas), origen nacional o ascendencia, condición de ciudadanía, discapacidad física o mental, información genética (incluidas las pruebas y las características) o cualquier otra consideración protegida por la ley federal, estatal o local. Nuestro compromiso con la igualdad de oportunidades en el empleo se aplica a todas las personas involucradas en nuestras operaciones y prohíbe la discriminación ilegal por parte de cualquier empleado, incluidos los supervisores y compañeros de trabajo.