Specialist/Senior Specialist Employee Services

Roles and Responsibilities: Assist employees of S+ clients with queries pertaining to their employment with their employer. Ensure timeliness and quality- related SLAs are adhered to. Support the client employee with answering queries/supporting with: - Leave management- Benefit administrations- Employee insurance management (Health & life)- Organization administration (updating reporting line, org. codes, approved structure)- Pension management- Any other general employee queries (E. g. letters)• Manage all incoming queries via all methods of communications that may exist within the organization.

• Develop and optimize escalation processes and matrices• Ensure the agreed SLAs for both internal and external activities are adhered to and met, during processing of all requests. • Escalate matters that need immediate attention of the team lead or account manager. Determine root cause of issues and communicate appropriately to internal and external customers• Through understanding of the assets HR policy & HR matrix deliverables for the assets.

• Support any investigations for disciplinary and grievance issues according to the business code of ethics and the policies and procedure of the organization• Prepare employee related records / reports and ensure the information available on the system is always accurate. • Modify & amend any changes in existing employee forms, introduce new forms to facilitate smooth operations and ease of administration. • Analyse employee data including leaves, service performance, and other information• Leverage knowledge of operations, processes and day to day issues and provide support in drafting standard operating procedures for ES