Solutions Analyst

Job Description SummaryWork as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomesJob DescriptionAnalysis (including Business Case) • Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand • Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users) • Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing) • Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions • Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope) • Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features • Define testing requirements (pass or fail test cases) • Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.) Solution Design (within DevOps Context) • Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies. • Build detailed user stories to be leveraged for system requirements design (modular) • Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration . • Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change coun cil, scrum meetings / DevOps team capability building, solution design sessions etc.) • Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements • Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when) • Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams) • Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality) • Facilitate resolution during development & testing phases for any change requirements Solution Delivery & Testing (manual) • Define the manual testing strategy & test cases for various solutions (where it makes sense to do so) • Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams) • Develop manual testing frameworks and patterns for the solution • Lead the manual testing process for various solutions (e.g. execute test cases, analyse results) • Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process • Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production • Define & monitor overall backlog planning for effective solution delivery • Provide Developer & User support during user acceptance testing People • Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate • Conduct peer reviews & problem solving within and across the broader teamAdditional Job DescriptionProven ability to collaborate effectively within Agile environments (Scrum/Kanban), including active participation in daily stand-ups, backlog refinement, sprint retrospectives, and paired programming/code reviewsStrong understanding and practical application of RESTful API design principles, including version control, clear documentation, and consistent error handlingExperience with SOAP-based web services, including request/response structure, WSDLs, and integration testingSkilled in designing and optimizing database schemas, with advanced proficiency in writing performant SQL queries for PostgreSQL using tools like PG AdminDemonstrated experience with Postman for creating, testing, and maintaining API collections and automated documentationStrong attention to detail, with a focus on accuracy and completeness across documentation, data handling, and solution implementationHighly adaptable, with a continuous learning mindset and a proactive approach to exploring new technologies, frameworks, and modern software architecture patternsExcellent written and verbal communication skills, with a track record of effective collaboration with cross-functional teams including Product Owners, Subject Matter Experts (SMEs), UX Designers, Business Analysts, QA/Testers, and other stakeholdersAdvantageous: Development background, enabling deeper technical understanding and stronger collaboration with engineering teamsAdvantageous: Prior experience in the banking or financial services sector, with familiarity in regulatory, security, and transactional domain requirementsQualificationsEducationBachelor's DegreeInformation TechnologyWork ExperienceExperience in a similar environment5 + Years (outline preferred years in the role experience)