Solutions Manager
Posted: 3 days ago
Job Description
Key Responsibilities:Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and supportBecome a trusted advisor by proactively guide your customers with technical recommendations and best practicesProduct training to channel. Take initiatives and ownership of customer incidents to drive for timely resolutionsParticipate in customer conference calls or face to face customer meetingsProduce service reports to summarize service activity and performance for key stakeholdersReport Software/Hardware related issues to R&D department and assure follow-upSkills and Attributes Requirements:Good understanding of data networking protocols, specifically TCP/IP, routing and switchingHands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)Strong troubleshooting and problem solving skillsFace to face and remote customer management experienceStrong interpersonal and communication skills
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