Technical Support Specialist 1

JOB SUMMARY: We’re looking for a detail-oriented, service-minded Technical Support Specialist I to join our dynamic IT team. This role is ideal for someone who enjoys solving technical issues, supporting users across various departments, and playing a vital role in maintaining our IT infrastructure. From managing help desk tickets to onboarding new users, you’ll help ensure a smooth, secure, and productive technology experience for everyone at Sourcebooks. This is 5 days/week in office in Naperville to start and then a hybrid position after 90 days will be discussed. This is a non-exempt hourly position with a range of $23.

00 - $25. 00/hourly. We determine starting pay based on a thorough evaluation of job-related factors, including geographic location, market conditions, relevant experience, training, and education. This process ensures a fair and competitive salary that aligns with both the company and the candidate’s qualifications. What you’ll do:

Provide Level I support to end users in a mixed OSX and Windows environmentPrioritize and document help desk tickets based on impact and urgencyTroubleshoot and resolve issues efficiently; escalate as needed to Level II supportCollaborate with vendors on warranty-related issuesOnboard new users and train to best practicesSupport technology setup for internal meetings and company eventsCreate and maintain IT documentation and knowledge base articlesContribute to IT projects, including PC imaging, user training, and process improvementsWhat you bring:

Minimum 1 year of experience in an Active Directory environment supporting Exchange Online; experience supporting 150+ user environments is preferredMCSA, MCSE, MCITP, or Linux+ certifications are a plusFamiliarity with Microsoft 365, Exchange Online, PC hardware/software, backup systems, network monitoring toolsStrong communication and problem-solving skills, customer service mindset, team collaboration, and the ability to work independentlyMust Love Books!Physical Requirements: Must be able to lift 25 pounds, bend, and twist. Why Sourcebooks? At Sourcebooks, books change lives is more than just our mission. It’s the reason we do what we do every day. Just ask the 500 million+ readers we've reached so far.

We put authors at the heart of everything we do, blending creativity with deep insights and data to break new ground. Our innovative approach has earned us recognition as Newsweek’s #2 Most Loved Workplace, a Best Workplace by Inc. , and an innovation leader by Fast Company twice. Publishers Weekly named us “by far the most successful self-made publisher operating in the 21st century,” and in 2025 we received the Book Industry Study Group’s highest honor for “redefining what it means to be a book publisher in the 21st century. ”Ready to Apply:

Please submit your resume, salary requirements and a cover letter detailing your relevant experience and interest in this role. Applications without a cover letter will not be considered. Show us your passion and creativity — we’re looking for someone who’s as enthusiastic about this opportunity as we are!Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care, Dependent Care, Flexible Spending Account, Health Savings Account, 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, and generous paid time off.

Sourcebooks values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Powered by JazzHRtZ8XZt9l53