Sourcing Operations & Technology Enablement Manager

Role SummaryThis role centers on strengthening sourcing operations by implementing best practices, improving efficiency, and ensuring consistent performance across accounts. We are looking for a results-driven Sourcing Operations leader focused on driving operational excellence, process standardization, and performance improvement across client accounts. Experienced in partnering with account and operational teams to implement sourcing best practices, streamline workflows, and deliver measurable business outcomes. Technology is leveraged as a strategic enabler—supporting sourcing execution, enhancing visibility, and driving data-informed decision-making.Core ResponsibilitiesSourcing Operations LeadershipPartner with account and operational teams to implement best-in-class sourcing practicesDrive efficiencies through process standardization, workflow optimization, and elimination of operational bottlenecksLead key sourcing initiatives that improve quality, cycle times, cost control, and overall account performanceEstablish governance frameworks to ensure consistent execution and compliance with sourcing standardsIdentify performance gaps and implement structured corrective action plansMonitor KPIs, service levels, and operational metrics to continuously improve deliveryOperational Excellence & Continuous ImprovementConduct root cause analysis on recurring operational challengesDesign and implement scalable process improvements across sourcing activitiesChampion continuous improvement initiatives that enhance consistency and client outcomesSupport change management efforts tied to sourcing transformation programsAlign sourcing execution with broader commercial and operational objectivesCross-Functional CollaborationAct as a central liaison between sourcing, account management, operations, and enabling teamsFacilitate clear ownership, accountability, and communication across stakeholdersSupport alignment between client objectives and operational delivery modelsEnsure initiatives are implemented effectively within live operational environmentsTechnology Enablement (Supporting Function)Ensure sourcing processes are effectively supported by existing technology platformsPromote correct system usage and best-practice workflowsIdentify gaps between operational needs and system capabilitiesTranslate sourcing requirements into structured enhancement requestsSupport rollout and adoption of new platform features that improve operational performanceProvide structured triage and escalation of system-related issuesQualificationsExperience leading or supporting sourcing, procurement, or commerce operationsStrong understanding of operational process design and performance managementDemonstrated ability to drive efficiency and measurable performance improvementsExperience working within technology-enabled sourcing environmentsAbility to translate operational requirements into practical system solutionsStrong cross-functional collaboration and stakeholder management skillsKey AttributesOperationally focused and performance-drivenStructured, analytical thinker with strong problem-solving capabilityInfluential without direct authorityDetail-oriented with strong governance mindsetConfident operating within embedded, client-facing environmentsCommitted to scalable, sustainable sourcing excellence