Adoption & Change Management Officer

Application Deadline: 31 August 2025Department: Digital & Technology ServicesLocation: Sheffield Head OfficeCompensation: £37,938 - £40,476 / yearDescriptionHours: 37 hoursContract: Fixed Term - 2 years (funded project)Salary: £37,938 - £40,476Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the MCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.

Please note that SYMCA follows a structured salary grading system for all roles, and the offered salary for each post will be at the starting point within the specified grade. We value the skills and experience of potential candidates, and there will be opportunities for salary enhancements as you grow within South Yorkshire Mayoral Combined Authority. South Yorkshire Mayoral Combined Authority (SYMCA) is currently in the process of reviewing its terms and conditions of employment including pay and grading. As part of this project, the post advertised may be subject to changes in the near future.

All changes and any impact on individual posts will be discussed further should you be successfully appointed to the position you have applied for. Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised. Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Key ResponsibilitiesWe’re delivering a major digital transformation – starting with a new CRM that will change how we work with the people and communities of South Yorkshire.

We’re also improving how we use Microsoft 365 and building a new data platform to support smarter, faster ways of working. As our Adoption and Change Management Officer, you’ll lead the work that helps people across the organisation understand what’s changing, why it matters, and how to get the most out of it. This is a visible, hands-on role. You’ll be out in the organisation – running training, creating guidance, answering questions, and helping teams build confidence with new tools. You’ll be the go-to person for making change feel simple, clear, and accessible.

Your work will have real impact. By supporting staff to adopt new systems, you’ll help deliver better services for residents, businesses, and communities across South Yorkshire. In this role, you’ll:

Lead adoption and change activities for our new CRM and other digital projectsMap who’s affected by change and design the right supportDeliver clear, practical communications that explain what’s changing and whyRun training sessions, workshops and drop-ins to build digital skillsCreate simple user guidance – quick tips, how-to guides and FAQsTrack adoption by monitoring usage and gathering feedbackIdentify risks and blockers to adoption and help resolve themPromote a culture of digital confidence and continuous improvementSkills, Knowledge And ExpertiseExperience applying change and adoption methods in digital projectsA background supporting CRM or enterprise system rolloutsGood working knowledge of Microsoft 365, especially SharePoint, Teams and OneDriveAwareness of AI tools like Microsoft Copilot and how they fit into the M365 ecosystemStrong communication skills and the ability to connect with different audiencesThe confidence to build relationships and influence behaviour across the organisationA commitment to inclusion and accessibility in how change is deliveredIf you want to help people feel confident with new technology and play a direct part in delivering better public services, we’d love to hear from you.

BenefitsAll colleagues have access to a local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of benefits include -Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leaveHybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time.

Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway!Training on the job - Support with upskilling skills through on the job training and qualificationsHoliday – Up to 36 days annual leave (depending on length of service). Pro-rata for part time colleagues. Diversity at South Yorkshire Combined Mayoral AuthorityOur workforce is made up of a diverse community, where we all belong and feel part of something bigger.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.