Spa Director

About The RoleAs our Spa Director you will be responsible for leading, developing, and managing the team of spa and wellness professionals, overseeing the daily operations of all spa facilities.This role promotes a culture of collaboration, wellbeing, and high performance while ensuring an exceptional guest journey throughout the resort's spa areas.Accountable for maintaining a profitable, efficient, and compliant operation, continuously evaluating and enhancing services in line with guest expectations, industry trends, and business objectives.Key ResponsibilitiesLeadership & ManagementLead, inspire, and motivate the Spa Team to achieve departmental and business goals.Oversee all daily spa operations, ensuring smooth and efficient service delivery.Foster a culture of professionalism, teamwork, and guest-focused excellence.Develop and implement short- and long-term strategies to enhance service quality, guest experience, and financial performance.Conduct regular meetings, briefings, and appraisals to support communication and development across the team.Operational ExcellenceManage the complete operation of the spa facilities in line with company standards.Continuously evaluate treatments, services, and wellness activities to ensure innovation and market competitiveness.Liaise with Maintenance and Housekeeping to ensure all facilities are consistently presented to the highest standards.Ensure all Standard Operating Procedures (SOPs) are current, effective, and adhered to by the team.Guest Service ExcellenceChampion an exceptional guest experience across all spa facilities.Ensure the team consistently delivers warm, professional, and personalised service at every touchpoint.Monitor and respond promptly to guest feedback, complaints, or service recovery needs.Develop and implement initiatives that enhance the guest journey, including bespoke wellness programmes and personalised recommendations.Collaborate with Marketing to create engaging guest offers, packages, and loyalty incentives.Promote a culture of attentiveness, anticipation of guest needs, and continuous improvement in service delivery.Team Development & ProductivityProvide ongoing training and professional development opportunities for all spa colleagues.Support and guide departmental supervisors and line managers in performance management and coaching.Set clear objectives and KPIs for sales, treatments, and guest satisfaction.Lead initiatives to increase retail and treatment revenue through upselling and engagement.Monitor departmental performance reports and ensure administrative accuracy in scheduling, reporting, and payroll.Financial AccountabilityPrepare, manage, and review departmental budgets for the Spa.Analyse financial data to identify trends, control costs, and improve profitability.Maintain effective cost control across payroll, inventory, and operational expenses.Evaluate product margins, retail performance, and treatment bookings to optimise revenue generation.Stay commercially aware of market trends, competitor pricing, and service positioning.Health, Safety & ComplianceEnsure all spa operations comply with current UK health, safety, and environmental legislation, including:Health & Safety at Work ActCOSHH RegulationsManual Handling and Fire Safety legislationConduct and record regular risk assessments within spa areas.Deliver staff training on emergency procedures, first aid, and safe equipment operation.Promptly report incidents, near-misses, and maintenance concerns through the proper channels.Take personal responsibility for maintaining a safe, secure, and hygienic environment for all guests and colleagues.Continuous Professional DevelopmentMaintain awareness of emerging trends in spa and wellness industries.Attend relevant training sessions, trade shows, and industry networking events.Encourage a departmental culture focused on learning, innovation, and wellbeing.Pursue opportunities to enhance personal leadership and professional knowledge.About Rudding ParkA privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.