Spa Manager

Company Description:The Rose Hotel is a four-star hotel located in Tralee, Co Kerry. The hotel comprises of 161 spacious rooms, along with a range of amenities, including two restaurants, a bar, a conference room, Spirit Gym, and Serenity Spa.The Serenity Spa boasts 3 bespoke treatment rooms, all featuring heated massage beds, mood lighting and exquisite décor designed to illicit a luxurious yet calming atmosphere. Our Relaxation room has a unique waterwall, and our guests can also visit our steam room and sauna.Our chosen spa product is ELEMIS skincare therapy mirrors our devotion to all things chick, and as advocated of the Elemis range we are able to off the ever popular Biotec Technology Facials.Role & Responsibilities:To manage the day to day running of the Spa. To lead and manage the team, overseeing training, customer service and performance. To maintain high standards of guest satisfaction and to inspire the team to do the same. To deliver revenue and profitability targets.Drive business growth through new marketing initiatives and partnerships in collaboration with the Sales & Marketing Department.To collaborate closely with other hotel departments to enhance the guest experience, especially for conference bookings. This is a hands on role, therefore the successful candidate must be able to work in all areas of the spa i.e. reception/carry out treatments etc.Create and implement spa policies and annual marketing strategies.Conduct employee job chats and appraisals and to work closely with Financial Controller to participate in budgeting and forecasting.To manage stock levels, review product lines, and implement systems to increase sales and profitability.To recruit, train and develop the Spa staff to ensure compliance in recruitment/onboarding etc.To play a key role in ensuring that Serenity Spa remains a destination for relaxation and well- being.Candidate Requirements:·      A minimum of 3-4 years of experience in a Spa environment including at least 1 years experience in a management or supervisory role.·      Must have relevant industry qualifications·      Hands on experience as a Spa Therapist with knowledge of treatments·      Experience with Elemis skincare preferred but not essential.·      Strong focus on customer service and customer satisfaction with excellent interpersonal skills ·      Strong leadership skills, with the ability to motivate a team and deliver exceptional guest experiences.. Flexibility and ability to work in a fast paced guest focused environment.. To manage a team of 4 /5 staff within the department Benefits of working at The Rose Hotel & Serenity SpaAll year round employmentCompetitive salary packageEmployee Assistance ProgrammeComplimentary meal while on dutyComplimentary tea/coffeeRefer-a-friend schemeTraining and development opportunities dedicated to your developmentEmployee awards & staff recognition scheme including IHF Employee of the Year, Employee of the Month and recognition days.Bike to work schemeUniform provided