Spa Supervisor (Client Experience)

About UsAIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.At AIRE we are proud to have an international presence with 9 established centers Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened Toronto 2025 facility.We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.Upper East Side Location:Located among the high-rise blocks of the Upper East Side of The City That Never Sleeps, a forgotten building that used to be MOMA's art warehouse renovates itself to become an AIRE location with over 9,600 square feet. The old walls breathe the creativity from the thousands of pieces of art that once lived in its interior, through which now flows absolute relaxation, thanks to the baths at different temperatures and the six double massage rooms. The historic construction is also a residential building, making it the perfect opportunity to have relaxation at your fingertips.About The RoleAs the Link Supervisor, you will lead the team of Spa Attendants and provide premier quality service to guests. The Link Supervisor will also work to maintain a consistent flow of general spa operations. You will collaborate with the LinksManager to ensure performance standards are met and that shifts run effectively.Key ResponsibilitiesCustomer ExperienceOversee and ensure a suitable environment and atmosphere for the development of treatments, following AIRE guidelines and style book, ensuring all team members are properly trained. Guarantee the compliance of protocols and standards of the Links team. Responsible for detecting and addressing any issues or situations that could affect AIRE customers' experience, and scale them to the Links Manager. Ensure together with the Links Manager the correct implementation of new company protocols, experiences and/or processes.ManagementEnsure that the daily briefing is carried out by the Links team, along with the rest of the operational departments, indicating the relevant aspects of the day: VIP customers, maintenance incidents that affect the operation, groups, etc. Assist the manager with the inventory of the different products in the department. Perform, on a daily and weekly basis, the report of incidents, improvements, and facts of interest and report it to the Links Manager.People ManagementAssist the Links Manager in hiring, training, and developing the team in charge if needed. Provide continuous individual feedback to the team members in regards their performance and behaviors. They propose training and other measures for their development and improvement to the Links Manager. Enforcing and executing work dynamics in the team in charge, which promotes teamwork and respect and continuous improvement of AIRE standards. Supervise the work of the Links teamPerform other additional duties and responsibilities upon the request of your Manager or Manager on Duty (MOD).Who You AreHave a minimum of (2) years’ experience in a luxury spa setting; preferred.Have at least (2) years of management experience; required.Possess excellent verbal and written communication skills.Demonstrate an exceptional customer service mentality.Be enthusiastic, adaptive personality and possess a high level of attention to detail/aesthetic.Be able to prioritize, organize, and make appropriate judgment calls in a fast-paced environment.Have the ability to stand for prolonged periods of time, bend and lift up to (20) pounds.Be exposed to noise, wet and humid conditions, fumes, odors, chemical, mechanical, and electrical hazards.Must be flexible with their schedule. *Weekend and holiday hours will be required.Why You Should Join UsPay: $24/hour + tips.United Healthcare Insurance: medical (major), dental, and vision.Sick days (5).Growth opportunities.401K savings plan.Commuter Benefits Program.Complimentary Bath Experience (once a month).Employee AIRE Experience discounts (including friends/family).Employee Perks Program (TicketsAtWork).Employee Referral Bonus Program.Team spirit is our greatest asset! 💪 We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.