Spanish and Portuguese speaking Service Desk Agent

Job location: Budapest, Hungary, 9thDistrict, Mill Park Office BuildingWorking hours: 40 hours/ weekFor our office in Budapest, Hungary we are looking for Service Desk Support Agents.OFFERCompetitive salary and cafeteria benefitsHealth insurance package at a private clinicRisk and accident insuranceAll You Can Move SportPass (at a discounted price)Chance to be part of a rapidly expanding organizationTraining and continuous learning and certification opportunitiesMultilingual environment, native colleaguesPleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologiesEasy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)Reimbursable language coursesTeam events and Company events (cool and youthful parties with team-games)High value awards and recognitions, annual bonus and annual salary review Job Responsibilities Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent Level 2 teams Keep the user informed, own and follow-up ongoing cases Maintaining and improving customer satisfaction level You Are Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills. Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process). You have willing-to-learn attitude & customer-focus mindset. Excellent communication skills – both written and spoken Flexible, multitasking, dynamic personality, team player attitude You have logical thinking, good problem-solving skills. Open to work in shifts