Spanish-Speaking Anti-Financial Crime Experts

wherewework.gr on behalf of:TP GreeceJob Overview:Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile BankTP in Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.We are seeking a Spanish speaking Customer Service Specialist to support Spanish speaking customers.In the Customer Service team, you will be the frontline of the bank to the Spanish speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!Take a step forward and join us in Greece! What you will do:Support customers via phone, chat & e-mailPrevent fraud, protect data and safeguard customersBe an ambassador of our clientTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfactionProvide and maintain strong, professional relationships with all partners and show empathy at all timesWork towards reaching targets as set out by client statement of work as well as internal targetsWhat you will bring:Fluency in SpanishVery good written and oral communication skills in EnglishExceptional communication & soft skills, as well as problem-solving skillsComputer knowledge/tech savviness, experience with CRM tools preferredAbility to work under stressful and testing situations with customersExperience in customer service or customer facing roles preferredCan do attitude, willingness to learn and reliability are essential to your success in this role!Must hold EU citizenship/ EU Passport or valid work permit for GreeceWillingness to relocate to historic Athens, Greece, or be a local candidateWhat we offer:Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearReferral Program: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversityMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.Find out more!Would you like to see more Spanish speaking jobs options?Do you need even more available jobs?Extra infoPlease note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place. At TP Greece we are committed to the necessary measures so that all TP employees are and feel safe!