Spanish Speaking Customer Service for Grocery Delivery Services Department

Mercier Consultancy is looking for a passionate Spanish Speaking Customer Service Representative to join our Clien's Grocery Delivery Services Department. In this dynamic entry level role, you will be responsible for providing excellent support to our Spanish-speaking customers, helping them with inquiries related to grocery orders and delivery services. Your fluency in Spanish will be essential as you assist clients with order placements, tracking deliveries, and addressing any concerns or issues they may encounter. You will play a crucial role in ensuring a smooth and satisfactory grocery shopping experience for our valued customers.

ResponsibilitiesRespond to customer inquiries in Spanish via phone, email, and chat regarding grocery delivery servicesAssist customers with placing orders, modifying existing orders, and troubleshooting delivery issuesProvide information about products, promotions, and delivery optionsAccurately document customer interactions in our CRM systemCoordinate with the logistics team to ensure timely and efficient deliveriesGather customer feedback to help improve our services continuallyStay knowledgeable about food products and grocery industry trendsRequirementsFluency in both Spanish and English, with excellent communication skillsStrong customer service skills with a focus on helping customersPrior experience in customer service, especially in retail or delivery services, is preferredAble to juggle multiple inquiries and tasks simultaneouslyDetail-oriented with strong organizational skillsPassion for customer satisfaction and knowledge of grocery productsExperience with customer support software and CRM systems is a plusBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

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