Spanish-Speaking Customer Support Specialist

Now Hiring: Bilingual Customer Support Specialist (Spanish/English) – 100% RemoteAre you a fluent Spanish and English speaker who genuinely loves helping people? Do you want a full-time, permanent remote role where you solve problems and make a real impact? Join our fast-growing, remote-first team where your communication skills and customer care expertise will be valued every single day.What You'll Be DoingYou'll be the primary point of contact for our Spanish-speaking customers, providing friendly, fast, and effective support across multiple channels.Be the Voice: Handle inbound calls with professionalism and empathy.Be the Chat Expert: Provide quick, clear solutions via live chat and email.Troubleshoot & Resolve: Quickly identify customer issues and provide effective, lasting solutions.Be the Link: Gather valuable customer feedback to help us improve our products and processes.Collaborate: Work closely with teammates to ensure consistent, top-tier service delivery.What You'll Bring To The TeamWe are looking for self-starters who are ready to dive in and own the customer experience.Bilingual Fluency: Fluent written and verbal communication in both Spanish and English is mandatory.Experience: 1+ year of professional remote/online customer service or support experience.E-Commerce Knowledge: Familiarity with E-Commerce environments and CRM systems (a plus).Tech Savvy: Experience with support tools like Gorgias, Zendesk, Shopify, or similar platforms (a major plus).Mindset: Proven ability to remain calm, empathetic, and solution-focused when under pressure.Technical Must-HavesTo ensure you can work effectively from home, you'll need:Reliable PC: Personal computer or laptop with a minimum i5 processor (or equivalent).Strong Internet: Stable internet connection providing at least **15 Mbps (upload and download).**Perks and RewardsWe believe in supporting our team with great benefits and a flexible work environment.Competitive Salary with consistent annual reviews.Paid Time Off (PTO) for rest, relaxation, and personal appointments.Monthly Health Stipend to help cover wellness costs.Performance-Based Bonuses that reward your hard work and impact.100% Remote: Permanent work-from-home setup.If you’re ready to leverage your language skills in a rewarding, remote role, apply now and help us make a lasting positive impression on every customer!