Spanish Speaking Travel Agent

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.Join us and start as Spanish Speaking Travel Agent in the Customer Care Escalations team!Position OverviewAs a Travel agent, you will firstly assist our clients in completing their travel itineraries over the phone, and chat channels mostly in Customer Care team with intention of upskilling and transition to Customer Care Escalations team.A vital aspect of the Customer Care Escalations Travel Agent position is to handle more complex cases escalated from Customer Care teams and communicate with both Airlines and customers in the process of finding the most suitable solution.Our intention is to provide a more complete service to our customers by traveling with peace of mind and security.In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!Position reports to a Customer Care Escalations Team Leader.The RoleReceive & process incoming calls, chats as well as handling in time more complex cases where outbound calls neededEnsure & provide quality of service to customers. i.e. handle inquiries & complaints fromcustomers in a professional mannerManage flight changes, cancellations, rebookings and force majeure situations.Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer department as a wholeReport technical issues, customers’ complaints and other problemsRequirementsNative/Fluent level of Spanish (oral and written)Good knowledge of EnglishA Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitativesubject)Excellent communication skills and a can-do attitudeQuality focus and multitasking in a fast-paced environmentComputer literacyExperience in the customer service sectorAbility to learn and adapt to new software technologiesNice to HaveExperience in working with KPIsGDS knowledge (Amadeus or Sabre)BenefitsWe are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:Standard working schedule Monday - Friday (morning shifts)Competitive salary combined with customized incentives’ programExtensive training providing GDS Certification (Amadeus, Sabre etc)Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of needMonthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across GreeceOffice in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Megaro Mousikis Metro stationWe have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video gamesWe also like to schedule company/department/team activities and events outside the office space!Diversity disclaimerAt Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.,