Special Collections and Archives Public Services Coordinator

The University of New Hampshire Library is seeking a Special Collections and Archives Public Services Coordinator (Library Services Coordinator, Operating Staff, Grade 14) to join our team. This full-time, benefited position (37.5 hours/week), typically Monday–Friday, 8:00 a.m.–4:30 p.m., with some flexibility for remote work.We are looking for a colleague who thrives working both independently and collaboratively in a team-based environment.If you’re excited to contribute to an innovative library organization and want to enjoy excellent benefits, including tuition support for up to five courses per year, paid time off, and a generous retirement contribution, we encourage you to apply.Even if you don’t meet every listed qualification, please don’t let that hold you back; we recognize that a list of requirements can’t capture all the skills and perspectives that would strengthen our team.We look forward to learning how your skills and experiences can contribute to our library community.The Special Collections Coordinator supports the essential day-to-day public service operations of Milne Special Collections and Archives. The incumbent will coordinate and schedule reference and outreach activities, create social media content, provide online support and coordinate staffing for onsite and virtual reference delivery.With a high level of independence and autonomy yet also collaboratively through the Library’s team-based structure (the incumbent is a member of Archival Processing and Access and Communication and Outreach programs), this role plans, prioritizes, and implements public services to further SCA’s and the Library’s established strategic initiatives, goals, and priorities.Duties/Responsibilities80%With direction from the Archival Processing and Access program leads and colleagues, coordinate and provide reference services for Special Collections and Archives (SCA), including service desk coverage, and complex reference service (both onsite and virtual) requiring knowledge of Special Collections and Archives holdings.Explain appropriate use of SCA resources, including access restrictions and various reformatting options, including coordination with third party vendors for small digitization requests.Instruct patrons in the use of collection guides, research databases and sources in multiple formats including proper handling of rare and fragile materials. Assist with SCA tabling events across campus.Monitor security, equipment, organization, and maintenance of SCA Reading Room, the Stark Room, and the SCA classroom.Provide support and guidance to student employees and guest curators/adjunct help as needed.Schedule and facilitate Special Collections and Archives Reading Room appointments and events and provide classroom instructional support with faculty.Collect and maintain SCA reference statistics.Coordinate any ILL requests from SCA.15%With direction from Communication and Outreach program lead and colleagues, generate and coordinate content about SCA reference, outreach, exhibits, and instruction services through various channels including the Library’s web pages and social media platforms.Contribute to library social media and other promotional activities as needed.Review current and newly added holdings for potential use in promoting SCA’s research collections and services.Maintain close ties with UNH Communications and Public Affairs, Alumni Affairs and other campus offices to facilitate use of SCA materials and expertise, promote collections, services, and instruction efforts to variety of constituencies including USNH, UNH offices, academic departments, programs and the general public.Schedule and coordinate SCA programming (exhibits and events) in library spaces throughout the year.Demonstrate resources, provide tours, and give presentations on occasion.5%The duties above are not intended to be all inclusive.There will be other duties that contribute to the success of Library and university related initiatives.Participate in professional development opportunities to maintain, improve and share knowledge, skills and abilities.Minimum Acceptable Education & Experience: Associate’s degree and three years of related work experience, or any combination of higher education and related work experience equal to five years. Or equivalent combination of education and/or experience that provides applicant with the necessary knowledge and skills to be successful in the role.Required Licenses & CertificationsDriver’s license needed.Required Knowledge, Skills & AbilitiesAbility and willingness to foster a healthy work environment.Commitment to creating an environment that supports belonging, respect, and mutual understanding.Basic computer skills and the ability to learn new computer software programs and platforms.Comfortable working in a team-based environment and a proven ability and willingness to work independently and collaboratively.Ability to exercise independent judgment and take initiative to improve workflow, processes, and organizational efficiencies.Demonstrated attention to detail and experience maintaining accurate records, managing tasks (sometimes multiple), and planning and organizing work to meet evolving priorities.Excellent communication and interpersonal skills including ability to establish and maintain effective working relationships with a diverse clientele of faculty, staff, students, and colleagues both internal and external to the University.Ability to lift 50 pounds.Preferred QualificationsWilling and able to provide information services that reflect the needs and experiences of a wide range of communities.Understanding of job specific processes, protocols and policies particularly as applied to academic research libraries.Willing and able to troubleshoot and resolve issues (e.g., service, technology) independently or with appropriate guidance. Applicant InstructionsApplicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:Resume/CVCover LetterApplications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.EEO StatementThe University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.Compensation Pay Range$19.27 - $31.75The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human ResourcesLocation:Durham