Special Project (SPX Express)

Job DescriptionThe scope of this role is quite fluid and could cover multiple areas focusing on improving overall user experience, the operation, and growth of SPXConduct analysis to identify improvement area to bring SPX buyer experience to exceed industry standardConduct focus group and interviews, gather data qualitatively and quantitatively to understand user painpoint throughout user journeySet up social listening and feedback collection channel to closely monitor user perception toward SPXWork closely QA/QC team to set service standard and drive enforcement throughout the whole value chain to improve service qualityManage associates in the team to support all implementation projects in SPXBecome SWAT team for SPX once requiredManage all stakeholders related to projects e.g. operation, procurement, and finance to have same understanding about their tasks of specific projectsBreak down activities into granular levels and ensure each of activities are done within expected datesConduct daily/ weekly meetings to project member to ensure project smoothnessCoordinate / collaborate with teams inside and outside shopee expressRequirementsBachelor or Master Degree in any fieldsMore than 3-7 years’ experience in Consulting / Business Development/ logistics / construction projectsHigh leadership and people management skillsVery strong analytical skills and being an proactive initiatorLogical thinking and strong problem solving skillsGood team playerBe able to fit in with fast pace cultureChinese is a plus advantageExcellent written and verbal communication skills in EnglishWell-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management