Specialist - Airport Guest Greetings

Elevate Your Career with Fly Red Sea – Where Excellence Takes FlightFly Red Sea operates as a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing air mobility services to our Red Sea destination. As a subsidiary, Fly Red Sea benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. Join a world-class team dedicated to innovation, hospitality, and unmatched service. Unlock endless opportunities in the aviation industry and soar to new heights.

We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism. Be part of a legacy that’s shaping the future of travel - your journey starts here. Join Fly Red Sea and be part of the positive change for Saudi Arabia and the world. Job Purpose: Jobholder will be an integral part of supporting mobility operations with a focus on delivering efficiency and consistency in guest experience in line with the operational requirements.

The jobholder will be responsible of the Operational system that is used for the recording Guest transfers and reconciling the transfers on a daily basis. The jobholder will be responsible of representing Mobility in Airport Control Center and be the focal point for communication between different stakeholders to overseeing the movement of guests/staff. The role consists of managing and coordinating fleet availability with the aim to meet the required demand and deliver a positive and seamless guest experience;Job Responsibilities: PlanningResponsible for planning the Airport transfer and sharing the plan with Airport Stakeholders i. e.

Airside transfers, Arrival & Departures. Responsible for Administration of GACA Airport Permits & Airport Driving permits for Mobility staff. OperationsRepresent Land & Marine in Airport Operations Control Center on a 24/7 basis;Collaborate with TOCC, AOCC and external stakeholders for exception management in Airport for Guest and Executive Staff Transfer bookings i. e. Report incidents, vehicle mishaps, complaints and ensure continuous follow through action for Guest transfer service recoveryMonitor the Airport transfers for on-time performance, share the updates on ETA with relevant Airport Stakeholders for better Guest experience. Coordinate, supervise and report upon the activities of the team providing effective communication.

Comply with service standards, regulatory requirements and policies. Responsible for reporting the Mobility transfer plan , resource deployment and exception on a daily basis. Responsible for reporting the next 7 days weekly transfer plan with all stakeholdersResponsible for preparing business requirements to improve operational efficiency of the systemMeet & Greet VIP Guests and provide them update on their journey, assist with luggage and allocate them the suitable vehicle. Responsible for participating in the ORAT, Systems testing and go live. Identify potential risks, issues, challenges and report them to management. Undertake other tasks and assignments related to the job and as assigned.

AccountingResponsible for reconciliation of Mobility transfers i. e. cost, group size, remove duplication and send approval for valid transfers to billing. Job Requirements: Qualifications & Experience: Bachelor’s degreeAt least 5 years experience within the GCC is preferableExperience in the Airport or Transportation industry at minimum supervisory level is preferableExcellent verbal and written communication in English (Arabic is an advantage)Technology savy with good command over MS Office Suit. Skills:

Data analysisExcellent customer service skillsHigh energy and passion for interaction with peopleStrong attention to details and numbersMust be able to multi-tasking in a fast pace, high volume, environmentAble to work in a highly collaborative environment with independenceStrong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driverExcellent analytical, problem solving, and time-management skillsDemonstrated experience/maturity to handle confidential and sensitive informationPossess a positive, service-oriented attitude with excellent follow through on issuesForesees potential challenges and comes prepared with solutions to solve variety of problems