Specialist Customer Fulfillment (Temporary)

Purpose & Overall Relevance For The OrganizationResponsible for managing the partnership between SCM and Wholesale. It becomes the key SCM interface for business, coordinating the complete process from sales order entry to on time delivery of all products to wholesale customers whilst ensuring a dependable, sufficient, and competitive advantage in supply chain management.Moreover, the position carries the responsibility of supporting supply chain initiatives that yield mutual benefits, such as revenue generation and cost reduction, for both the adidas Group and its customers. By collaborating across functions, the role addresses On Time In Full (OTIF) challenges, identifies risks and opportunities, and assists in implementing mitigating actions while upholding to service level agreements (SLAs)ResponsibilitiesCollaborate with Account and Sales Operations, Sales teams and SCM to understand priorities and addressing issues, risks & opportunitiesAssist in process standardization solutions Support order book conversion by evaluating speed and availability drivers and ensuring maximum stock allocation and on-time delivery for wholesale customersInvestigate and address gaps between actual delivery performance and targeted performance, optimizing productivity levels and driving order book conversionEnsure order book execution, issue resolution, and product availability integrity, while delivering transparency to relevant stakeholdersProvide customer and zone centric KPI transparency and business insights to stakeholdersSupport service excellence to all relevant interfaces to ensure smooth hard, focus and strategic launch processingProvide visibility of order book status and assist in proposing corrective actionsExecution on all sales order book related queries channeled via centralized mailbox (point of contact from Sales/Account and Sales Operations and Distribution Centers) Monitor outbound order book of delivery note creation/transfer with potential delays and take appropriate actions (DN prioritization, max DN qty, BID, PGI, Credit etc.)Secure handling, availability and on time order book conversion related to seasonal peak management activitiesSecure order book compliance with business rules and policiesDevelop strong relationships with wholesale Account & Sales Operations, Sales and Order Fulfillment teams and support them with specific requirements, collaborating with global partners to provide optimal solutionsParticipate in workshops/trainings for system upgrades and support regression testing, including key user responsibilities for SAP/ Power BI testing and system functionalitiesSupporting the Teamlead Customer Fulfillment in coordinating special handling for new requestsDay to day interaction with stakeholder baseService delivery by agreed SLA Responsible for creation and distribution of operational reportsKey RelationshipsAccount & Sales Operations, Sales and FinanceOther Supply Chain Management functions (Product Supply, Order Fulfillment, Local Customer Fulfillment, DC Ops etc.)IT Distribution CentersKnowledge, Skills And AbilitiesStrong service-oriented mindset and a focus on meeting consumer/customer needs in the supply chain contextTeam playerProficiency in analytical thinking and problem-solving to address complex challenges in supply chain operationsUnderstanding of cost considerations and their impact on sales generation within the supply chain processAutonomous and independent working style Comfort with learning and utilizing internal systems and software applications specific to supply chain managementIntermediate knowledge of MS Office (Excel, PowerPoint)Basic level of familiarity with SAP-AFS (SD module)Fluency in English; proficiency in an additional language is advantageous in a global supply chain environmentRequisite Education And Experience/Minimum QualificationsSuccessful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.1-3 years of experience in providing supply chain management support in the field of operations, fulfillment or logistics, preferably in the Accessories, Apparel or Footwear industriesadidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.