Order Management Specialist

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader.

How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!Job DescriptionSpin Master is a leading global children's entertainment company, creating exceptional play experiences through it’s three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Bakugan®, Kinetic Sand®, Air Hogs®, Hatchimals®, Rubik’s Cube® and GUND®, and is the global toy licensee for other popular properties.

What will you work on?As a member of the customer facing team the Order Management Specialist will be the customer advocate from receipt of the order right through to delivery of the product. Through the management of the order book, this supply chain professional will own the seamless integration of orders between our EDI systems, Customer Portals etc. , and our ERP. You will be a key player within our Supply Chain team with increasing ownership and oversight of the ordering process.

How will you create impact?Provide top tier customer service to ensure customer satisfactionCreate and implement effective mode of operation to ensure that team members stay focused in administering their dutiesManage orders in a timely and accurate manner adhering to customer datesCommunicate Service Issues to internal and external stakeholders on a timely basisNavigation and research in SAP, EDI, customer's system, 3rd party systems (where required) to effectively manage order executionTake personal ownership / accountability for the order management process to deliver top tier service levelIdentify systemic recurring order management issues and escalate as necessaryPartner with Supply Chain functions to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance chargesEnsure unfulfilled order issues are resolved daily by communicating with 3PL partnersInitiate and maintain regular dialogue with key stakeholders (e.

g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash processCultivate and maintain positive relationships with customer and internal stakeholdersPartner with team and other functions to identify ways to improve efficiency of the order to cash processOther duties as assigned by Order Management Manager or Order Management LeadHow will you fit into the team?This position reports to Manager, Order Management or Team Leader , and frequently interacts with Logistic, Finance, Sales and Marketing, Demand and Supply planning teams.

What are your skills and experience?Bachelor’s DegreeMin 3+ years of CPG/Retail Experience preferredExperience with a Tier 1 ERP system required (SAP Preferred)Experience with EDI transactional processingWorking knowledge of Windows, Excel, Word, PowerPointProven track record of providing quality customer serviceStrong time management, organizational, and prioritization skillsAbility to adjust quickly to new processes and proceduresAbility to work and make decisions independently in a fast-paced environmentExcellent attention to detail and ability to proactively identify and resolve problemsAbility to convey ideas clearly through written, verbal, and non-verbal mediums using strong interpersonal skillsTeam player who helps create a result focused and motivating team environmentDemonstrated conflict management through persuasion, negotiation, and compromiseLanguage skills:

English – advanced level requiredPolish, German, Hungarian - not required, but skills in one of these languages are considered beneficialWhat You Can Expect From UsOur mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. Growth and Career OpportunitiesFlexible Work HoursInnovation, Collaboration and FunComprehensive BenefitsOther fun Perks!#SpinMaster #Bratislava #Slovakia #SupplyChain #OrderManagement #Toys #Fun What You Can Expect From UsOur mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

Growth and Career OpportunitiesFlexible Work HoursInnovation, Collaboration and FunComprehensive BenefitsOther fun Perks!What’s it like to work here?Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team. Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at JobsEU@spinmaster. com and we will work with you to meet your accessibility needs. We do appreciate all interest; however only those selected for interview will be contacted.