Manager of Enrollment Services

**Manager of Enrollment Services****Community Colleges of Spokane**Location: ** Spokane CC Main Campus SpokaneDepartment: ** SCC Registration**Salary Range: $71,375 - $80,683****Starting salary for this position is: $71,375 (Annually)****The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges. ****About Us**Spokane Community College, part of Spokane Colleges, serves 15,000 students with career technical, liberal arts, and adult education programs in Spokane and surrounding rural communities. **Applications will be accepted until 4: 00 p. m. PST on 08/04/2025. The application process will not be available after this time.

To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4: 00 p. m. on the closing date. ****About the Manager of Enrollment Services****JOB SUMMARY**Under general direction of the Director of Admissions and Registration, the Manager of Enrollment Services oversees the day-to-day operations and duties assigned to Spokane Community College (SCC) Admissions and Registration Office staff that provide enrollment services to students in Professional Technical and Extended Learning programs.

The manager coordinates activities with other student services departments and the instructional divisions implementing procedures and processes as needed to enhance services. This position exercises independent judgment in interpreting rules and regulations when supervising office staff, and advises students, staff, and faculty regarding programs of study, courses offered, pre-requisites, and activities. **CHARACTERISTIC DUTIES AND RESPONSIBILITIES** Oversee the day-to-day operation of the Professional Technical and Extended Learning Enrollment Services team which includes, but is not limited to:

Online Admissions Application Portal (OAAP) processing, advising prospective students on college admission requirements, maintaining accurate student residency statuses, advising applicants on program requirements, coordinating onboarding and enrollment activities, adding/dropping students from classes and programs, records maintenance, and otherwise ensuring smooth operations of the admissions and registration processes and that programs and services are coordinated with all departments at SCC and within Spokane Colleges as appropriate.

* Oversee admissions and registration for Rural Education students at the four Rural Centers and the Airway Heights Corrections Center (AHCC) sites, including supervising SCC Admissions and Registration staff located at the Colville Center and AHCC. * Responsible for planning, implementing, and evaluating Admissions policies/procedures as well as programs and services ensuring student success and compliance with applicable federal, state and local laws, rules and regulations as well as policies and procedures established by the District and SCC.

* Act as a SME (Power User role) for the Customer Relationship Management software (TargetX/Salesforce), including report writing, campaign management, and event management. Supervise (train, schedule, evaluate, discipline, and respond to grievances) classified and hourly employees. Adhere to classified contracts and all district rules and regulations ensuring efficient office operations. * Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback