Guest Services Representative (PT)

Job DetailsDescriptionThe Guest Services Representative is responsible for welcoming all Spooky Nook Sports guests and providing an inviting, fun and healthy experience for all facility members and visitors. This position requires paramount customer service skills. Schedule: Weekend and evening availability is required as they will make up the majority of hours. NOTE: Because this position will involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment: PA State Police criminal history record,PA Child Abuse Clearance, andFBI Fingerprint-based criminal history clearance.

If you do not already have these, please follow this link to begin the process of obtaining your clearances: http: //www. keepkidssafe. pa. gov/resources/clearances/index. htm. We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions. BenefitsWorking at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility.

The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a Part-Time team member of the Nook, you will enjoy: Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 1.

5x your hourly rate of pay for holiday hours worked 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate35% off all Nook apparelFree child careDiscounts on birthday parties, personal training, event space rental, and more!Discounts at participating local restaurants and businessesEssential Job FunctionsActs as central resource for entire Spooky Nook Sports communityPromotes Spooky Nook Sports programming and provides related information to existing and potential customersResponds to various inquiries by guests in the facility and over the phoneRemains calm during member/participant interactions involving urgent or stressful mattersProcesses payments for internal programming registrations, memberships dues, and daily feesFollows all cash handling policies and proceduresAll other duties as assignedBasic QualificationsPA Child Abuse Clearance and FBI Fingerprint Criminal History Clearance:

Must be dated within the past 5 years and specifically for employment (not volunteer). NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin. 18 years of age or olderDependable transportation to and from workLanguage skills:

Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessaryAvailability to work a flexible schedule that may include evenings, weekends, and/or holidays as neededAuthorized to work in the United StatesPreferred QualificationsHighly dependable with a history of consistent attendance and punctualityGuest-focused/service-oriented; ability to see big picture and impact on Company.

Supports Company mission as serves as an advocate for its products and servicesDemonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanorSelf-starting and motivated with the ability to work independently and take initiativeAbility to multi-task and balance multiple projects/duties at onceTeam-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and moraleIntegrity:

Trustworthy and honest; takes accountability when appropriateDetail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote qualityDemeanor to remain calm in tense or stressful situationsInitiative to work efficiently with minimal supervisionWorking ConditionsWork environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling.

The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 40 lbs occasionally. Noise Level: The noise level in this environment is typically variable.