Spotlight Media is seeking a remote Customer Support Representative to join our growing team. You’ll serve as the primary point of contact for creators on TikTok Shop, supporting them through the Affiliate Center and ensuring they have a seamless, successful experience collaborating with our brand partners. This is a fully remote position, ideal for someone who is proactive, detail-oriented, and excited to be part of the creator economy.
ResponsibilitiesRespond to Creator Inquiries via Affiliate Center Handle incoming messages from creators on TikTok’s Affiliate Center with speed, clarity, and professionalismResolve Issues Efficiently Troubleshoot creator concerns—whether related to sample requests, content guidelines, payouts, or general confusion—and escalate when neededMaintain Up-to-Date Knowledge Stay current on TikTok Shop features, Spotlight Media’s processes, and creator best practices to provide accurate and helpful responsesLog and Track Communications Document support activity in internal systems to ensure team visibility and continuity across creator communicationsChampion Creator Success Support creators in navigating next steps—whether that’s getting set up, understanding requirements, or maximizing performanceRequirements1–2 years experience in customer support, creator/influencer support, or social commerceStrong written communication skills and a professional, friendly toneHighly organized and able to manage multiple conversations simultaneouslyPassion for creators, social commerce, and helping others succeedSelf-motivated and comfortable working independently in a remote settingFamiliarity with TikTok Shop, affiliate marketing, or CRM systems is a plusAbout Spotlight MediaSpotlight Media is a leading TikTok Shop Partner agency.
We’ve worked with over 50,000 creators and driven $12M+ in sales for brands across beauty, supplements, fashion, and more. As one of TikTok’s official Creator and Shop Partners, we sit at the intersection of culture, commerce, and content. We move fast, learn faster, and are building the future of social commerce—together with creators. Powered by JazzHRYxpvZp8GLW
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