Senior Account Manager, Global

Are you ready for the best destination of your career?Spotnana is transforming the $11 trillion travel industry by building modern infrastructure that brings freedom, simplicity, and trust to travelers worldwide. Backed by over $115M in funding from top-tier investors, including ICONIQ, Durable, Mubadala, Madrona, and Sandberg Bernthal Ventures, we are addressing some of the travel industry's most complex challenges—and we need your expertise to help us succeed. How you'll make an impactAs a Senior Account Manager, Global, you’ll be the strategic lead for a flagship global client, owning the post-sale relationship and driving adoption, retention, and expansion.

Acting as the client’s trusted advisor, you’ll deliver measurable value, build deep executive relationships, and ensure Spotnana is positioned as a mission-critical partner.  What you'll ownEnd-to-end relationship management for a high-value global enterpriseExecutive engagement, including QBRs, EBRs, and strategic planning sessionsEnterprise onboarding and integration programs across complex systemsEnablement initiatives to drive adoption and long-term platform successUpsell, renewal, and expansion strategy across global business unitsEscalation ownership, partnering with Support and Engineering to resolve issuesPerformance tracking and reporting:

usage, ROI, NPS/CSAT, revenue forecastsInternal collaboration with Sales, Product, Marketing, and Implementation teams to drive unified account strategy Experience to bring with you7+ years managing global enterprise accounts in SaaS or travel techProven success with executive stakeholders and complex post-sale cyclesDeep understanding of platform integrations and enterprise tech environmentsStrong data fluency: dashboards, forecasting, KPIs, ROI analysisExceptional communication and cross-functional influenceComfortable balancing strategy and hands-on execution in a fast-moving org Nice to have:

Salesforce or other CRM expertiseExperience with global implementations or project frameworksMultilingual or international client experience Let’s talk compensationSpotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash (salary + annual performance bonus), company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team.

Each employee is paid within the minimum and maximum of their position’s compensation range based on their skills, experience, qualifications, and other job-related specifications.  The annual cash compensation for this role is: $150,000 - $170,000We care for the people who make everything possible - our benefits offerings include:

Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it growsPre-tax and ROTH 401(k) options via Fidelity with up to a 4% company matchComprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date.

We cover 100% of your employee premiums and 85% of your eligible dependentsPre-tax flexible spending account options for health, dependent care and commuter expenses 20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdownUp to 26 weeks of Parental LeaveMonthly cell phone / internet stipendAdditional benefits including access to RocketLawyer’s online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more  We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team.

We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.