SQL Application Support

Company DescriptionAnalysis & Information Services (AIS) is a 37-year-old business software provider specializing in custom solutions for manufacturing, distribution, and service companies with complex workflows. Our customizable software solutions integrate sales, production, inventory, and accounting, promoting ease and self-reliance. Role DescriptionThis is a full-time, on-site role for a SQL Application Support professional, located in Timonium, MD. The SQL Application Support professional will be responsible for providing application and technical support and enhancing customer experience. This position is responsible for providing technical support to internal and external users, troubleshooting issues, installing, and working with development and infrastructure teams to resolve incidents and implement improvements. The ideal candidate is a proactive problem-solver with strong MS SQL skills AND equally strong organizational and communication skills. Join us as we grow and expand.QualificationsMS SQL expertise - database management, sp, and proficiency with SQL for queryingExperience in Business Application Support and Technical SupportStrong Analytical Skills and Troubleshooting abilitiesExcellent Communication skillsAbility to work independently and collaboratively in an on-site environmentDegree in Business, Computer Science, Information Technology, or equal experiencePrevious experience in a manufacturing, distribution, or service company is a plusExperience with accounting and project management a plusKey responsibilitiesProvide timely and effective technical support for software applications through ticketing systems, phone, and email.Analyze and resolve application-related incidents and problems, performing root cause analysis to prevent future issues. [using MS SQL and other tools]Collaborate with development teams to test, deploy, and support application fixes, patches, and upgrades.Monitor application performance and system health, taking proactive measures to address potential issues.Create and maintain detailed technical documentation, including troubleshooting guides, knowledge base articles, and standard operating procedures.Assist in the testing and implementation of new software releases and system enhancements.Communicate regularly with end-users and business stakeholders, providing clear status updates on incident resolution.Participate in an on-call rotation to provide after-hours and weekend support for critical applications.Identify opportunities for process automation and service improvement to enhance efficiency and user satisfaction.