Sr Customer Care Specialist (Manheim)

Candidate must live in Phoenix or Atlanta as this is a hybrid role twice a week in office building. Key ResponsibilitiesBecome proficient in all knowledge base requirements to resolve clients' needs as efficiently as possibleBecome proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant dataMaintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracyManage high volume of tasks in a timely and efficient mannerIdentify client needs, research issue and provide solutions and/or alternativesBuild sustainable relationships and engage clients by providing best-in-class serviceMeet and/or exceed established key performance criteriaProvide excellent client service and advocacyWork across the organization as needed to resolve client requestsAssist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questionsDispatch available vehicles to clients across all regions on an inbound basisEffectively communicate to the client how to use any of our client facing toolsPerform other duties as deemed necessary by managementQualificationsHigh School Diploma/GED and 5 years' experience in a related field.OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.Auction and/or logistics/transportation knowledge a strong plusExcellent oral and written communications skills, particularly in a phone or email contextAttention to detail and follow-throughDemonstrated ability to adapt in a changing environment,Ability to multi-task within a fast-paced, high energy, dynamic and demanding environmentDemonstrated experience being a customer-focused, service-oriented professionalUSD 21.49 - 32.26 per hourCompensationHourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.