Sr. GRO - For Hotel Bengal Blueberry Ltd. - Job ID: 1422652

Hotel Bengal Blueberry Ltd. is looking for Sr. GROJob Description / ResponsibilityHotel Bengal Blueberry, a four-star hotel in Gulshan-2, Dhaka, offers 107 rooms, three banquet halls, a fine-dining restaurant, and exceptional hospitality services tailored for corporate and leisure clients.Key Responsibilities:Greet and welcome all guests warmly upon arrival, ensuring a smooth check-in and check-out experience.Act as the primary point of contact for guest inquiries, requests, and feedback.Handle guest complaints professionally and ensure timely resolution, escalating to management when necessary.Manage VIP, VVIP, and repeat guest experiences—coordinating special amenities, room preferences, and personalized services.Maintain strong knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations.Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest service delivery.Assist with pre-arrival arrangements, room inspections, and special setups for events, honeymoons, or business guests.Keep detailed records of guest profiles, preferences, and service history to enhance future stays.Follow up on guest satisfaction post check-in and before check-out to ensure expectations are met or exceeded.Support front desk operations during busy periods by assisting with check-ins, check-outs, and guest inquiries.Maintain the lobby presence, ensuring guests always feel attended to and valued.Prepare daily reports on VIP movements, special requests, and guest feedback for management review. Educational RequirementsBachelor/HonorsExperience Requirements1 to 3 year(s)The applicants should have experience in the following business area(s): HotelJob LocationDhaka (GULSHAN 2)