Sr. Manager, Customer Success - India

OverviewWe’re seeking a Customer Success Manager to support our distributor network and drive business growth by enhancing customer value and experience. The role involves analyzing customer data, conducting product demos, and ensuring smooth transitions from sales to service. You’ll build long-term relationships, implement revenue-boosting programs, and reduce churn. Collaboration across teams and timely resolution of customer concerns are key. Ideal candidates bring 15+ years of marketing experience, strong interpersonal skills, and a passion for customer success.How You Would ContributeEstablish clear customer retention goals Process landmarks for the customers and distributors to work toward Assist customers with setting up and navigating programs or software  Promote the value of the product Upsell services and products with the brand image Promote value through customer experienceAssist in creating training courses and educational materials  Review customer complaints and concerns and seek to improve customer experience Stay abreast with latest tools, trends, and protocols; Engage with marketers across segments to employ guidelines for consumer research.You will be working cohesively with other functions and collaborating constructively with peersPresent high-quality documents to leadershipWork effectively in a fast paced work environment, where multitasking while maintaining quality and attention to detail are the normSkills And Background Required To Be SuccessfulProven work experience as a Customer Success Manager or similar role Experience working with brand image and promoting value through customer experience Exceptional ability to communicate and develop positive business relationships Technical skills required, as they relate to the use of the product or service  Accountability and personal organization are crucialExperience in leading a diverse group and training each according to company standards 15+ years of marketing & consumer experience, with minimum of 5 years in a managerial position.Degree or equivalent experience in communications or marketing is preferred Terms of Use Privacy Policy Compliance Documents CSR Policy