Sr. Manager, Customer Success (Ad-Tech Experience Required)

Sr. Customer Success Manager (Singapore) AdTech Experience RequiredEmployment Type: Full-TimeLocation: Remote, SingaporeLevel: Mid to SeniorAbout The RoleWe are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.What will you do?Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishersMaintain awareness of client needs and opportunities for expansionUnderstand competitive landscape, new industry developments and standardsDrive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime valueDriveEnsure Pixalate product adoption, client satisfaction and account healthBe recognized as a consultant or business extension to client organizationWhat do you need to know?Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teamsDeep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingWhat skills, education and experience should you possess?BA/BS degree in technical, business or other related field (or equivalent experience)4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendorsExcellent time management and organizational skillsAbility to maintain poise under stress, especially when resolving time-sensitive issuesUnderstanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus buildingData-driven, analytical and process-orientedExcellent written and verbal communication / presentation skillsSelf-starter capable of thriving in a startup environmentDemonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environmentEnglish & Chinese / Japanese speaking a requirementWhat will you oversee?OnboardingTrainingCustomer SupportBusiness Reviews and ReportingSubscription Renewals / Cross-sells / Up-sellsAccount health assessmentsAdvocacyWould you like working at Pixalate?Everyone’s a data addict and an analytical thinkerTitles don’t mean much; you attain respect by producing resultsWe appreciate small, highly-productive teamsSlack is a way of life; short emails are encouragedWe hold a fearless attitude in high esteemWe worship bold ideasChess players do wellWe revere collaboration, collaboration, collaboration!BenefitsWe focus on doing things differently and challenge each other to be the best we can be.Monthly internet reimbursementCasual, remote work environmentHybrid, flexible hoursOpportunity for advancementFun annual team eventsBeing part of a high-performing team that wants to win and have fun doing itExtremely competitive compensationWe're particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We're seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research SaysAdweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTVWashington Post: Your kids’ apps are spying on themPro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad EmpireABC7 News: The State of Children's Privacy OnlineNBC News: How many apps are tracking your childrenOur team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.