Sr Product Owner - Customer Experience

Requisition 39117: B4 Sr Product Owner - Customer ExperienceA resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:FRA Drug and Alcohol ScreenMedical ScreeningBackground CheckNorfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.Job DescriptionOur Senior Product Owners are key members of an Agile Product Management team responsible for driving innovation and value to the Transportation Planning Systems product line. The role is responsible for facilitating the collection of business needs from business owners and serves to understand and translate those needs into solutions. The primary focus is forward-looking by defining and communicating features and associated Objective & Key Results (OKRs) for the upcoming quarters using a product roadmap. The Senior Product Owner is also accountable for in-sprint delivery with close collaboration with the team Product Owner(s), when applicable. Additionally, the position tracks feature progress against the OKRs after releases.The Senior Product Owner works with the IT scrum team to refine the features in the backlog for the next quarter, define and communicate priorities, and ensures the business needs are incorporated in the creation of user stories. The role commits user stories to the next 2 sprints during Sprint Planning and facilitates sprint demos to the business owners at the end of each sprint.Principal Duties:Documents the purpose and benefit hypothesis for upcoming features in a charterDevelops understanding and expertise of business area domain knowledge, objectives, and goals in order to facilitate solution requirements from business ownersCollects business needs from the business ownersDefines features and associated OKRs for the next quarter using the roadmapRefines features in the backlog for the next quarterAssigns business value in order to prioritize features based on data for the next quarterAccountable for quality of user stories to be completed and reviewed up to one week prior to Sprint PlanningAccountable for the development of user stories for the next 2 sprints in Sprint PlanningEscalates impediments as appropriateCoordinates and completes product testing for current sprintFacilitates sprint demos to business owners at the end of each sprintFacilitates sprint read-out/review to business owners at the start of each sprint to share outcome of Sprint PlanningCoordinates change impacts, process, and change delivery with the business owners for a Change Management Plan for that releaseProvides Go/No Go decision for that releaseTracks progress against OKRs for a 30-, 60-, and 90-day intervals after releaseResponsible for hiring process including candidate screening, interviewing, and hiring recommendations, when applicableResponsible for employee development including performance monitoring and evaluation, coaching, training, and mentoringJob Related Experience: Minimum Level: 1-3 years Preferred Level: 2-5 yearsEducation: Preferred Level: Bachelor’s degree in business management, computer science or related fieldTechnical Skills: 2+ years of relevant product management, product owner or business analyst experience in an agile software product development environment 2+ years of experience delivering software with agile scrum methodologies and other commonly used tools Strong requirement facilitation skills and proven ability to write concisely and clearly for different audiences Strong business analytical skills with the capability of identifying, analyzing, and synthesizing product use data Ability to connect with leadership and technical and non-technical audiences effectively and efficiently while employing a high degree of collaboration and influenceSkills And Abilities: Oral & Written Communication Leadership Critical Thinking Prioritization Collaboration Analytical Candor Informed Risk-Taking CreativityWork Conditions: Environment Hybrid (4 days in office; 1 day remote/week) Oncall: Yes Shift Work: No Travel Required: 0-2 days per MonthJob DescriptionWork ConditionsCompany OverviewSince 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.