Sr. Specialist Logistics Operations

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app foreveryday deliveries, has been offering convenience and reliability to its customers. talabat’s local rootsrun deep, offering a real understanding of the needs of the communities we serve in eight countriesacross the region. We harness innovative technology and knowledge to simplify everyday life for ourcustomers, optimize operations for our restaurants and local shops, and provide our riders with reliableearning opportunities daily. At talabat, we foster an innovative environment where our talabaty employeescan strive to create a positive impact across the region through the use of our platform.Job DescriptionThis role will work closely with the regional and local Quick Commerce teams to improve the order flow andhandover between Quick Commerce vendors and riders and ensure a seamless, best-in-class customerexperience.What’s On Your Plate?Data & AnalyticsLeverage data analytics and business intelligence tools to provide actionable insights and improve the operational performance of our Quick Commerce partners.Develop data-driven strategies and solutions from large, complex sets of data.Own all KPI dashboards and build new tools to improve performance visibility.Stakeholder ManagementCross-department collaboration with the regional and local Quick Commerce teams by providing data-backed recommendations to drive platform-wide priorities and goals.Work alongside the Regional Logistics team to improve the operational efficiency of our partners by reducing order rejections, quick commerce picking and packing delays, and the handover experience of the order to riders.Develop project scopes, timelines, and objectives, involving all relevant stakeholders ensuring technical feasibility.Operational ExcellenceResponsible for monthly/quarterly goals and targets of all countries within the region.Analyze, deep-dive, and find solutions to any potential issue that deviates from goals.Define, implement, and monitor procedures together with local teams to improve performance.Lead weekly/biweekly meetings with the Quick Commerce teams to follow up on the progress of topTrack and report performance metrics and SLAs, spot bottlenecks, address them with correct stakeholders, and communicate priorities according to business needs.QualificationsWhat Did We Order?2-3 years of experience in e-commerce operations, logistics field, or management consulting.Strong working knowledge of SQL.Strong communication skills, both written and verbal. Arabic is a plus.Excellent stakeholder management skills: Experience in dealing with members and cross-functional teams.Hands-on attitude and willingness to challenge/improve the status quo