Sr. Strategy Manager - Canada

Sr. Strategy Manager - CanadaAbout the roleAre you interested in discovering new insights, trends and opportunities to accelerate TELUS Digital into a Premier Solutions Organization (PSO)? If so, then join the Performance and Planning team. This is a high-exposure role with our leadership team and perfect for a passionate person who is curious, analytical, and motivated to make a positive change.Here's the impact you'll make and what we'll accomplish togetherOver the past 5+ years, we have embarked on a journey to move our call center from a cost center to a revenue generating centre, all the while continuing to deliver Industry winning customer first experiences. As we look to continue to accelerate our successes, you will work with enablement and operational leaders to design and implement repeatable and consistent performance processes and frameworks across all teams. This includes developing strategic PSO updates, liaising with key stakeholders to project manage PSO roadmap and stitching together disparate data to identify areas of opportunity to steward change management plans to increase adherence and improve profitability.Key ResponsibilitiesSupport Project Management of key PSO pillars, including performance planning, leading and overseeing tasks to help resolve roadblocks, keep teams on track and ensure timely completionLead storytelling and updates to team members, with the ability to breakdown complex thoughts and ideas to performance improvements into an easy-to understand, succinct storySupport change management efforts to ensure leaders adopt PSO frameworks and embrace data driven decision making to drive performance improvements across their teamsLiaise with key TELUS stakeholders, Global Enablement and Operational leaders to drive adoption and adherence on PSO programsConduct and deliver advanced analytics to unleash areas of opportunity that will enable us to drive better revenue accretive outcomes for TELUS Digital while delivering exceptional customer experiences. This includes the ability to connect dots between our day to day qualitative and quantitative performanceSteer and assist bottoms up forecasting and planning for risk assessment and gap mitigationSupport and consult with COE’s, operations and enablement teams on how to leverage data and reporting to better understand their team’s performanceQualificationsStrong understanding of the Canadian Wireless and Wireline MarketStrong analytical skills with the ability ask insightful questionsStrong understanding how to leverage qualitative and quantitative data sourcesStrong storytelling and ability to help internal partners on where to focus to drive efficienciesProficient knowledge of how to analyze and kludge large data setsSuperior organization skills with the ability to prioritize competing projects with careRecognized as a strong collaborative team playerThrive in a fast-paced, ambiguous environment with a ‘can do’ attitudeGreat-to-haves5+ years in a strategy, planning or analytical roleProficient in ExcelGraduate Certificate or DegreeEqual Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.