SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded.
We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.
Due to the nature of the project, we would highly encourage Bahrain Nationals or Expats with the experience required for the role to applyRole Overview - Customer Success ManagerWe are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer.
You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer.
You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager.
Responsibilities - Customer Success Manager (not Exhaustive)Work with the customer to configure system functionality settings that deliver the outcomes requested by the customerUnderstand the customers operational objectives and problems and evolve system settings and configurations that solve these challenges for themHelp the customer evolve their organisation to be fully integrated operationally within our system platformProvide front line user support to enable them to smoothly use the systemProvide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teamsPlease note - this is NOT a sales role, this role is for continued integration of our project and customer supportRequirements - Customer Success ManagerBilingual, English & ArabicInquisitive with excellent problem solving capabilitiesExcellent interpersonal communication skillsProfessional and discreteNatural ability to quickly understand new concepts and productsExperience working in - IT product management or a training background for complex computer applications would prove highly beneficial for this roleBenefitsExcellent payLong term career development opportunitiesBenefits package that includes private medical care
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