Staff AI ML Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Staff AI/ML Engineer - Data Science & AIThe Team and Your RoleWe're a diverse team driving AI innovation to create transformative value for our organization and customers. We're seeking a Staff AI/ML Engineer to architect and deliver cutting-edge AI solutions at enterprise scale, leveraging deep expertise to solve complex problems, drive technical strategy, and mentor engineers in a collaborative environment.What You Will DoLead AI/ML architecture discussions and drive technical strategy for organizational AI initiativesArchitect and implement large-scale AI/ML systems including LLM deployments, multi-agent frameworks, and enterprise platformsOwn end-to-end delivery of major AI/ML projects from research through production deploymentMentor AI/ML engineers and data scientists while influencing technical standards across the organizationChampion MLOps best practices, troubleshoot complex production issues, and drive responsible AI governanceRequired Skills & Experience7+ years AI/ML engineering experience with university degree in Computer Science, AI/ML, Data Science, or equivalentDeep expertise with Large Language Models, fine-tuning, prompt engineering, and multi-agent systemsExpert-level experience deploying AI systems at scale with strong MLOps, governance, and monitoring practicesAdvanced Python skills and AI/ML frameworks with proven ability to design complex systems and microservices architecturesAdvanced AWS/cloud knowledge for AI workloads, distributed computing, and containerization technologiesStrong leadership and communication skills with proven ability to mentor teams and drive technical strategyDesirable Skills & ExperienceExperience with tool-using AI agents, autonomous systems, and advanced reinforcement learningModel optimization techniques, distributed training strategies, and experimental designAI research experience, technical publications, and open source contributionsUnderstanding of AI product development cycles and transformation initiativesCollaborative mindset with an appreciation for authenticity and diverse perspectivesWhat We OfferLead AI/ML initiatives affecting millions of users globally while working with cutting-edge technologies and contributing to groundbreaking research. Clear advancement paths toward principal engineering or AI leadership roles with strategic influence on product direction. Remote work options and a culture built on mutual support, psychological safety, and work-life balance.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.