Staff Product Manager - Fintech, Client Experience

Who We Are Is What We Do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.This role sits within Deel’s Fintech Client Experience group and owns the end-to-end product experience for how clients pay Deel.You will be responsible for everything a client touches on the front-end of payments, from adding and managing payment methods, to paying invoices, configuring automatic payments, managing permissions, and understanding fees, FX, and payment status.This is a high-impact Staff Product Manager role operating at the intersection of UX, payments, permissions, and complex financial systems. You’ll work closely with multiple fintech and platform teams to deliver simple, trustworthy payment experiences on top of sophisticated backend infrastructure.What you’ll ownYou will own the client-facing payment journey across Deel’s web and platform surfaces, including:The end-to-end client payment journey, from setup to successful payment handoffPayment setup and configuration (cards, bank transfers, billing details, autopay)Payment permissions and roles (who can pay, approve payments, or change methods)Automatic and recurring payment flowsVisibility and clarity around payment status, receipts, overdue invoices, FX, and processing feesYour scope typically:Starts when a client adds a payment method or an invoice becomes payableEnds once the payment is successfully handed off to the payment orchestration engineIssues requiring deeper backend handling are escalated to partner teams such as Treasury, PSPs, or Credit Control — with you ensuring the client experience remains clear and coherent.Typical problem spaces you’ll tackleYou’ll design and improve product experiences that help clients:Understand and resolve failed or declined payments, with clear root-cause explanations and next stepsGain confidence in payment status and invoice reconciliationSee which payment method (card or bank account) was used for a given transactionSet up, manage, and trust automatic and recurring paymentsNavigate payment permissions and approval flows with clarity around access and rolesUnderstand FX rates, processing fees, and charges with transparent, predictable explanationsYour goal is to ensure these questions are answered proactively in-product, reducing confusion, support dependency, and friction at critical payment moments.How you’ll workThis role is highly cross-functional. You’ll partner closely with teams across:Payment Orchestration & AutomationPSP Integrations & RoutingCredit Control & InvoicingWallets & TransactionsTreasury & PayrollFinCrime Compliance (verification and compliance-related flows)Support Operations (escalations and ticket flows)You’ll operate as a senior individual contributor who can shape strategy, define clear ownership boundaries, and drive alignment across teams — while staying deeply connected to execution.What success looks likeClear, intuitive, and reliable payment flows for clientsFewer failed, confusing, or opaque payment experiencesStrong self-serve payment setup and managementReduced payment-related support tickets and escalationsHigh client trust in Deel’s financial UX at global scaleWhat we’re looking forProven experience as a Senior or Staff Product Manager in B2B SaaS or fintech environmentsStrong product judgment in complex, regulated, or money-moving systemsExperience owning client-facing workflows built on top of sophisticated backend platformsDeep empathy for user experience, paired with the ability to reason about technical and operational constraintsComfort operating in ambiguous problem spaces and driving clarity across multiple stakeholdersAbility to influence without authority and lead through collaborationNice to have (not required):Experience working on native mobile applications alongside web platformsExposure to payments, billing, invoicing, or financial operations productsWhy this role mattersPayments are one of the most trust-sensitive moments in Deel’s product. This role directly shapes how clients experience money movement — not just whether payments work, but whether they feel clear, predictable, and trustworthy at scale.If you enjoy solving complex financial problems through elegant product design and want to work on systems that move real money for global businesses, this role will give you both impact and ownership.Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you’ll enjoyStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including optional WeWork accessAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.