STAGE : Business Intelligence analyst

Support The DS Customer Satisfaction Team On Collecting, storing, sorting, and treating data to better measure customer satisfaction Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view: Customer satisfaction in sales, products, spare parts, services, and after sales DS brand e-reputation DS products quality DS services connectivity Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view: DS Technical Assistance efficiency Technical performance of DS repairers DS spare parts management efficiency Facilitating the achievement of customer satisfaction by DS subsidiaries, importers, and all internal stakeholders: Design and update of quality performance management dashboards Preparation of PowerPoint slideshows Communication and animation of the countries' results Consolidation of targets and monthly action plans: Monthly targets by KPIs Long-Term plans Support in new model launches: Contribution to the preparation of quality tools, communication materials and standards Adaptation of the existing KPI dashboard to the new models, motors or services Profil University course, business or engineering schoolStrong Analytic skillsKnowledge of communicationComfortable and reliable with figures and basic mathematical logicMastery of Excel is a prerequisiteBe fluent in French and EnglishAbility to sum up and be conciseAttention to accuracy and detailsWillingness to be a team player, to support, to be flexible and go sometimes beyond daily routine or job descriptionAt Stellantis, we assess candidates based onQualifications, Merit And Business Needs. We Welcomeapplications from people of all gender identities, age,ethnicity, nationality, religion, sexual orientation, anddisability. Diverse teams will allow us to better meet theevolving needs of our customers and care for our future. Durée du contrat 6 moisAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.