Head of Personalisation

Company DescriptionStandard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions.

We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job DescriptionThis role leads overall strategic and tactical guidance for driving various processes, framework, learning, and best practices for overall platform enablement efforts.

Develops partnerships across all business units and countries and works closely with leadership teams and other partners to ensure alignment on common practices to drive capability build of NBA and campaigns. QualificationsMinimum Qualification: First Degree in Business CommercePost Graduate Diploma in Business CommerceExperience Required : 3 - 4 yearsExperience integrating initiatives across projects and target audiences to exploit economies of scale, shared learning and optimal resource utilisation. Able to use established networks inside and outside the organisation deliver shared outcomes.

5 - 7 years Stakeholder Management, Understanding of Banking products & services, Understanding of NBA conversation portal and campaigns; Understanding of Data & Analytics within the ecosystem. Key Outputs :

Accountable to articulate and implement a plan and communication to operationalise the strategy in response to shifts in the markets and client expectationsBuilds and maintain strong working relationships with key stakeholders and colleaguesSupports the bankers and leadership team in executing effective management disciplines and establishing a sales coaching programLeads the creation and deployment of appropriate training, content/sales messaging, processes, practices, and tools to support the frontlineSupports with the on-going creation of new personalisation use cases for NBA and campaignsAdditional InformationBehavioural Competencies: Articulating InformationTeam WorkingProducing OutputPursuing GoalsDirecting PeopleTechnical Competencies:

Query ResolutionWritten CommunicationBusiness Administration SkillsProgramme ManagementStakeholder ManagementApplication Knowledge for Support#SBO