Officer, Core Banking Support

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa.

Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for youJob DescriptionApplication Support - Responsible for the Support and Administration of the Bank Application (Finacle, Workflow & Reports) and Services (LINUX) used by the Finacle core support team for business continuity. Ensure smooth running of the core application systems through process issue resolutions and optimisation where required. Ensure that all work requests/incidents logged on IT Remedy are responded to and resolved within the agreed time frame.

Also, ensure that calls are escalated and communicated to the required support area and user. QualificationsFirst degree in IT and Computer Sciences or any related fieldMinimum of 3 - 4 years’ experience in IT OperationTechnical support and management of Core and Peripheral Applications, Effective communication of technical development requirements and stages with stakeholders, Use of Agile frameworks to support software integration and implementation, resolution of product design and implementation to meet business goalsAdditional InformationBehavioural CompetenciesInteracting with PeopleTeam WorkingThinking PositivelyMaking DecisionsInviting FeedbackTechnical CompetenciesApplication Knowledge for SupportIT ApplicationsIT SupportTrouble Shooting AbilityDebugging