Onboarding & Review Expert (Overnight)

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Working hours: A 37. 5 hour week made up of 4 shifts, Wednesday to Saturday, covering a working pattern of 21: 00 - 07: 30am. Training:

Conducted in the office over a minimum of 6 weeks, once this is completed, you will move to a hybrid way of working, with an expectation of office presence to support your teams as a minimum of 2 nights per month. Applications for this position will close on Tuesday, 12th August at 9am. About the role: We are seeking a dynamic Onboarding & Review Expert to join our team.

In this role, you will play a key part in supporting both our customers and internal teams, leveraging your extensive risk-related expertise in a first-line risk environment, acting as a point of escalation, and taking a risk-based approach. If you have a strong background in risk and are passionate about providing support and development, and are eager to make a real impact, we would love to hear from you. The Expert role has 3 key parts that are intrinsic to the success of the team:

Taking ownership of reviewing high-risk accounts using Starling's risk appetite to ensure we serve customers in a timely manner, whilst keeping the bank and its customers safe. You will play a pivotal role in balancing the customer journey with risk, driving a proactive approach in supporting customers and mitigating risk. Provide mentorship to our teams and leaders through engaging 121 sessions and team based activities that keep it simple.

Give clear and concise feedback to create a positive, growth-orientated environment, empowering teams to thrive and succeed within the departmentA proactive problem solver who is ready to make an impact from day one. Someone who is not afraid to challenge existing processes and drive innovation to enhance the customer journey. Take full ownership of process improvement, guidance changes and projects. Whilst shaping the future of how we work. Responsibilities: Taking a risk based approach from an Onboarding and Periodic Review perspective, reviewing customers holistically when making a decision.

Acting as subject matter expert; a mentor to the onboarding and Periodic review teams to support and build knowledge and confidence in high-risk subject matter and Starlings Risk appetiteUnderstanding and overseeing the identification of high-risk applications that require Enhanced Due Diligence.

Liaising with customers on more complex applications via phone & emailEnsuring queues & workstreams are well maintained and sufficient time is allocated for prioritiesDelivering engaging and impactful training sessions to large groups, being able to inspire your audience, tailor sessions and strengthen risk related knowledge Positively influence the team culture through collaborationUsing trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finishDesigning, simplifying, reviewing, and updating internal policies and proceduresProactively build and maintain relationships with key stakeholders across the business and leverage these when working on guidance and projectsRequirementsExpertly balance customer needs with the bank's risk appetite.

Deep expertise in Onboarding and Due Diligence processes, you will play a crucial role in ensuring both risk mitigation and efficiencySkilled in providing coaching and feedback through structured sessions that are goals-centricManagement of key stakeholders and ability to communicate effectively at all levels of the businessKnowledge of Money Laundering Regulations and JMLSG guidanceAbility to design and deliver meaningful, interactive training sessions on Risk and EDDBalance multiple priorities and adapt quickly to change, contributing to the continuous improvement of processes in a fast paced environment.

Benefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day's holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care.

Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion.

So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes.

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