Senior Customer Success Manager

About the role: We’re looking for a proactive, relationship-driven Senior Customer Success Manager to join our team. In this role, you’ll act as the primary point of contact for a portfolio of 50-100 clients—owning the customer relationship, driving adoption, and ensuring their long-term success with Starred. This role blends account management, project management, and customer advocacy to ensure our clients are providing their own candidates with an incredible hiring and employee experience. Key responsibilities: Client Relationship Management: Build and maintain strong, long-term relationships with key stakeholders across your portfolio of accounts.

Be a trusted advisor in the Starred platform and candidate experience as a whole. You’ll be your customers’ strategic partner from onboarding through renewal and beyond. Account Growth: Identify expansion opportunities, upsell and cross-sell relevant products, and partner with Sales to drive renewals and revenue growth in your book of business. Onboarding & Adoption: Lead client onboarding and product training, coordinating with our Product Specialist team to implement Starred solutions with new customers. Ensure seamless “go-live” and high early adoption rates to set the foundation for success. Strategic Guidance:

Understand your customers’ goals and KPIs, whether they directly involve Starred or not. Provide data-driven insights, Talent Acquisition and Candidate Experience best practices, and strategic recommendations to help them achieve outcomes. Health Monitoring & Risk Mitigation: Track customer health metrics, usage patterns, and engagement levels. Proactively manage risks and churn indicators. Reporting & Communication: Prepare and deliver regular business reviews and performance reports. Keep clients informed on product updates and new capabilities. What you’ll bring:

You’ve spent some time in Customer Success, Account Management, or similar client-facing rolesYou’re an advocate for your customers, and for the products you represent tooYou have experience managing 50-100 accounts at a time, at varying stages and sizesYou’ve got a proven track record of growing customer relationships, driving retention and expansionsYou have an analytical and risk-managing mindset, with experience using CRM tools like HubSpot or Salesforce to forecast and prioritize your workComfort working cross-functionally with Sales, Support/Onboarding, Product, and MarketingBonus points if you have: Customer success playbooks and frameworks (e. g.

, QBRs, success plans) are already built into your way of workingExperience in HR, recruitment & talent acquisition, or consultancy are a plusContract renewals and negotiations are your comfort zoneFluent in written and spoken Danish is a big plusWhat we offer: A structured onboarding plan and ongoing coaching from our Commercial and Product team. Regular feedback and support to help you sharpen your skills fast. What your future teammates say about you:

Positive – You have a positive mindset and are a problem-solver with a can-do attitudeEmphatic – You’re an active listener and nurture long-term relationshipsCollaboration – You lift others up and enjoy sharing best practices; you like to take ownership and action when you see a problem. Resilient – You can turn setbacks into opportunitiesCurious – You’re always learning and looking for ways to improveAdaptable – You like to work in a fast-paced environment and easily embrace changeOrganized – You are detail-oriented and structured in your approach to work and tasksWho we are: Starred.

com is the leading platform for candidate-centric recruitment, born from the merger of Starred and Talenthub. Our feedback and analytics platform empower companies to improve their hiring experience using real-time data—turning recruitment into a source of competitive advantage. We’re backed by top European investors like Seed Capital and EIFO and work with some of the world’s most recognizable brands. What it's like to work here: We’re a mission-driven, people-first company based in Copenhagen. We believe flexibility and trust drive performance, and you’ll be part of a welcoming, ambitious, and supportive culture. You'll enjoy:

A collaborative and high-energy teamFlexibility in when and where you workThe tools and training you need to succeedOpportunities to grow your careerFun team events and a great office vibeThis role is based in our HQ office in Copenhagen. You'll be reporting to our Customer Success Team Lead, Gert Van Looy. Feel free reach out to gert@starred. com if you have any questions about the role, Starred or the recruitment process. Note on our screening process:

As part of our commitment to an efficient and fair recruitment process, we use AI tools to assist our recruiters in the initial review of applications. The AI helps us match applications to role requirements more quickly by highlighting relevant skills and experience. All applications are reviewed by our recruitment team, and final decisions are always made by humans.