Department: Learning and Development DepartmentRequirements: Advanced technical knowledge of Komatsu equipmentProven leadership experience in managing and developing technical training teamsStrong background in engineering or technical fields, with a focus on equipment maintenance, troubleshooting and repairExcellent communication and instructional skills with a focus on customer service and client relationsAbility to handle high-pressure situations and make informed decisionsProficiency in software used for training management and reportingResponsibilities: Monitor the technical expertise of national staff and provide mentorship to improve instructional techniques and technical expertise.
Assists technicians, apprentices, and customers in the assembly, commissioning, and service of Komatsu equipmentDesign, update, and conduct technical training programs, ensuring they meet the latest industry standards and company requirementsDevelop and maintain an in-depth technical curriculum for various types of equipment, including Komatsu dozers, drills, excavators, and other machineryEnsure training content covers equipment applications, maintenance, troubleshooting, and advanced operational techniquesCollaborate to develop equipment-specific training materials and assist in equipment commissioning and serviceCarry out Train the Trainer programs to strengthen the technical expertise of national Technical TrainersProvide support in resolving customer technical issues related to equipment operation, maintenance, and repairEnsure all training programs comply with safety regulations and industry standardsConduct regular safety training and assessments to reinforce safe operational procedures and practices
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