Stock Manager

Chanel Sweden is currently looking for a Stock Manager with a passion for upholding operational excellence and processes.The Stock Manager is responsible for supporting boutique management and the sales team by maintaining accurate inventory records and ensuring efficient handling of goods entering and leaving the boutique, as well as after-sales services. This role requires a thorough understanding of operational standards and processes in order to consistently deliver exemplary Chanel experience to clients. The ideal candidate will demonstrate exceptional organizational skills and strong attention to detail, ensuring full compliance with all company security policies related to shipping, receiving, and inventory adjustments.The position is based in Stockholm, Fashion Boutique and reports hierarchically to the Fashion Boutique Director.The Impact You Can Create At CHANELProcess and handle all boutique deliveries (from internal and external providers), shipments, and related administration in accordance with company standards and procedures.Maintain an organized and well-stocked merchandise area.Under guidance from the Operations Lead, carry out the stock cycle count program and annual physical inventory; analyze results and address discrepancies.Monitor stock levels, sell-through rates, and slow-selling items, and report findings to management.Respond to incoming phone calls and emails from CHANEL clients regarding product requests, after-sales service, complaints, store hours, brand information, and repair follow-ups.Deliver customer service in alignment with after-sales service guidelines.Work closely with management and security- OHS-manager to support local maintenance and security topics.You Are Energized ByThe history and heritage of The House of CHANEL.Demonstrating an exceptional service-oriented approach.Organizing and maintaining stock according to CHANEL guidelines.Providing After-Sales service.Providing support to the boutique team and fostering a collaborative environment.Position RequirementsAt least 3 years of relevant experience.Strong organizational skills, attention to detail, and high accuracy.Intermediate to advanced proficiency in Microsoft Office and point-of-sale systems, including reporting and stock management.Clear oral and written communication at all organizational levels.Available for retail hours, including weekends as required by management.Excellent customer service skills.Physically able to bend, climb ladders, and lift boxes up to 15kg (occasionally up to 25kg).Fluent in Swedish and English.About ChanelYou will become part of an affiliate established in 2016, comprising approximately 170 people across Scandinavia. At CHANEL we offer a unique working environment where you are encouraged to better understand the brand, the business, and your motivation. At CHANEL, the foundation of success starts with the employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone shares the values of the Brand that they all are proud to represent. CHANEL is a leading luxury goods brand supporting three key businesses: Fashion; Watches and Fine Jewelry; Fragrance and Beauty. Read more on www.chanel.com.