Store Manager

A Chloé Store Manager Is The First Ambassador Of The Maison, In Charge Of Welcoming Every Guest Into The Chloe Family. A Leader To His / Her Team, The Chloé Boutique Manager Is The Owner Of His / Her Boutique’s Business. a Chloe Store Manager IsA client championleads the team to initiate and develop long-term relationships with clientssets up and monitors crm targets for boutique and per stylists and implements all actions to reach them coordinates contact campaigns and supervises use of all crm toolssupervises client database, and in particular knows vic clients of the storeproactively proposes activities to meet/exceed clients’ expectationsAn omnichannel business ownerleads by example and supervises sales on the floor to improve business performance and customer serviceensures full engagement of the team with omnichannel services offered by the maisoncreates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysissets up and monitors retail targets for boutique and per stylists actively participates in commercial activities and proactively proposes new ideas to improve businessis aware of local trading environment and competitors ‘activitiesA team leaderorganizes energizing team briefings and ensures consistently high level of motivationperforms individual monthly and yearly performance assessment with all team membersshadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-upleads all recruitment and induction of team and ensures successful coordination with hr departmentleads by exemplarity, ensures good team spirit and translates chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impactis an active member of store managers community: shares best practices, asks, provides supportAn operations excellence supervisorsupervises impeccable boutique environment and teams grooming at any time of the dayproactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environmentensures implementation of all guidelines related to store, boh management and sustainability manages payroll, expenses and stock management oversees compliance of established richemont policies and standards you are responsible for implementing and enforcing the security and safety PRL legislation and internal guidelines, reporting immediately any incident to pshse departmentWe look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.