Store Manager

Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees. Why Join MieleMiele offers great job growth and training/carer development opportunities with market total compensation package to include: 100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account. DPSP’s – Company contributes 6% of salary – no employee matching required. Employee discounts on products, Tuition reimbursement program, Great working conditions and other incentives to attract and retain great talent like you.About the RoleBased out of our Miele Experience Centre Montreal, currently located in Dollard-des-Ormeaux, with a scheduled relocation into a new store in Westmount in Q3 2025.We are seeking a high caliber, retail manager with a thorough understanding of the luxury market and a key focus on team and client development.As a Store Manager, you will take ownership of the business, develop and lead a team of Sales Consultants, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered. What You Will DoEssential Duties & Responsibilities:Manage and motivate the team to drive business: create a positive work environment and foster cooperationEstablish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situationsAct as a role model demonstrating sales leadership to the teamBuild and develop client portfoliosConduct sales analyses and provide coaching to the teamPrepare and follow up on customer quotes and ordersSell care products, vacuums, and small & major domestic appliancesHandle overflow customer support when busy as well as sales consultant escalationsEducate existing Miele customers on how to use their appliances better at home and run demonstration sessions in the experience centreHost internal and external eventsEnsure that the experience centre is always clean and ready for business (including prepping the coffee bar)Support regional events and attend trade shows and events as requiredEnsure that event planning and merchandising for the experience centre is according to Miele standards and that the execution of all events are above customer expectationsSend out correspondence to customers who respond to our surveys Besides a positive attitude, what makes you a great candidate?Bilingual French and EnglishAbility to coach to an excellent customer service; develop direct reportsThrive in a fast passed environment and have managerial courageExperience in luxury or high-end retail environmentAbility to build an effective team, delegate, manage and motivate othersComputer literacy a mustAbility to adapt to changing needs of the Company as necessaryMinimum 3 years retail experience and experience Managing a high performing teamMust be able to work Monday to Sunday, including evenings and holidays as required At least 2 years of experience in a leadership roleOutstanding organizational, presentation, computer, and communication skillsExperience in long cycle sales would be considered an asset, as would a kitchen/interior design backgroundExperience selling high-end brands a definite assetA desire to learn and seek out product knowledge to become an expert in the brandMake a positive change and apply to Miele today!