Customer Success Manager

⚡ Client Success Manager / Account Manager🎯 Preventative Primary Care & Employee Wellness Platform🌎 1 day in office (East Village, NYC)💸 $120K - $160K base salary + commission + bonus Storm3 is working with a fast-growing virtual-first primary care company that partners with municipalities, school districts, and employers to provide accessible, preventative healthcare services. Their mission is to deliver equitable, high-quality care for entire populations through a blend of virtual care, in-person visits, and employer-focused wellness solutions. They’re hiring a Client Success Manager/Account Manager to support their growing roster of clients.

This person will be the main point of contact for assigned accounts, working closely with HR leaders and benefits teams to ensure satisfaction, usage, and retention. An ideal candidate is client-obsessed, organized, and excited to work cross-functionally with sales, product, and clinical teams. Qualifications/Requirements: 4+ years in Account Management or Client Success in HealthTech or Benefits spaceExperience supporting employer clients (benefits teams, HR leaders, municipalities, unions, etc. )Excellent communication, relationship management, and project management skillsHealthcare, public sector, or digital health experience is a big plusMust be comfortable in a fast-paced, early-stage startup environment Responsibilities:

Serve as the primary point of contact for assigned employer accountsBuild and maintain strong relationships with HR teams, employee stakeholders, and benefits decision-makersManage client onboarding and training to ensure a smooth launch experienceMonitor platform engagement, utilization, and health outcomes; provide ongoing reporting and insightsLead QBRs and strategic check-ins to align on goals and performanceCollaborate with internal teams to address client feedback and improve product experienceIdentify upsell opportunities and support renewal conversations alongside the sales teamMaintain accurate records of account activities, client feedback, and renewal timelines Benefits:

$120K - $160K base salary + upsell commission + performance bonusHybrid - 1 day in the NYC officeHealth and vision benefits - fully covered for employeeHSA401KWellness perks and generous PTOOpportunity to join a high-impact team focused on transforming population health 📧 Interested in applying? Please click on the ‘Easy Apply’ button or for a confidential chat – mohamed. salah@storm3. com⚡ Storm3 is a HealthTech recruitment firm with clients across London, Europe and North America. To discuss open opportunities or career options, please visit our website www. storm3. com and follow the Storm3 LinkedIn page for the latest jobs and intel