We're looking for amazing “CSM” at Storylane! You will help onboard and expand our customers. Storylane has been crushing it since we launched in 2021 (3. 5x revenue growth in 2023, 2. 5x in 2024). We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform. \ The ideal person:
Demonstrated experience supporting and onboarding customers in B2B space for 2-3 yearsHas good presentations skills needed for QBRLOVES going deep into products to problem solve for customersExpert in understanding the customer needs , and demonstrated knowledge with sales or marketing tech stackExperience working through intercom, email and zoom calls with customersAble to create and edit support contentAble to work autonomously on a remote teamExcellent written and verbal communication skills\ \ What You’ll Do: Own onboarding customers from post-saleGuide them through best practices and customize Storylane to meet their needs.
Conduct kick-off calls, training sessions, and product walkthroughs tailored to each customer’s goals. Monitor account health and usage metrics to identify risks and opportunities for expansion. Proactively engage customers to encourage feature adoption and surface insights that help them succeed. Collaborate closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities
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